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Front Desk Associate

2 months ago

Chicago Illinois, United States Hyatt Centric Chicago Loop Full time
Job Summary

As a Front Desk Associate at Hyatt Centric Chicago Loop, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.

Key Responsibilities:
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Reservation Management: Make and modify reservations, including handling room assignments and rate quotes.
  • Hotel Operations: Assist with hotel operations, including handling guest inquiries, resolving issues, and providing information about hotel services and facilities.
  • Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Demonstrate problem-solving skills to resolve guest issues and concerns in a timely and professional manner.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Experience in a hotel or related field is preferred.
  • Skills: Possess a positive and upbeat personality, with excellent communication and problem-solving skills.
  • Knowledge: Familiarity with hotel operations, including front desk procedures and hotel software systems.
Benefits:
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Professional Development: Training and development opportunities to enhance your skills and knowledge.