Office Representative
4 weeks ago
As an Office Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries and resolving issues. You will also process insurance policy changes and updates, handle incoming and outgoing phone calls, and maintain accurate and organized customer files. Additionally, you will prepare and process insurance quotes and applications, collaborate with team members to achieve office goals, and promote and cross sell insurance products and services. You will also handle policy renewals and cancellations, assist with claims processing and follow up, and maintain a professional and friendly demeanor at all times. You will adhere to company policies and procedures, stay updated on insurance industry trends and regulations, and attend training sessions and meetings as required. You will contribute to a positive and collaborative work environment by working effectively with your team to achieve office goals and objectives.
Key Responsibilities:
* Assist customers with their insurance needs
* Provide exceptional customer service by answering inquiries and resolving issues
* Process insurance policy changes and updates
* Handle incoming and outgoing phone calls
* Maintain accurate and organized customer files
* Prepare and process insurance quotes and applications
* Collaborate with team members to achieve office goals
* Promote and cross sell insurance products and services
* Handle policy renewals and cancellations
* Assist with claims processing and follow up
Requirements:
* High school diploma or equivalent required
* 1-2 years of customer service experience preferred
* Strong communication and interpersonal skills
* Ability to work effectively in a team environment
* Basic computer skills and knowledge of insurance industry trends and regulations
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