Customer Service Representative

2 days ago


Canal Winchester, Ohio, United States Hall's Culligan Water Full time
About the Role

Culligan of Central Ohio is seeking an Entry Level Customer Service Representative to join our office support team. This role involves addressing customer inquiries, providing solutions, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
  • Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
  • Develop and maintain an understanding of our products and services to effectively assist customers and address their needs.
  • Identify, troubleshoot, and resolve customer problems effectively.
  • Collaborate with other departments to address customer concerns and provide solutions.
What We Offer
  • A full-time, Monday-Friday work schedule.
  • A starting pay rate of $17.20 per hour plus bonus.
  • Paid time off (PTO) at a generous accrual rate.
  • A full benefits package, including a 401k with company match, following your introductory period.
  • Career advancement opportunities and a stable, growing company culture.
Requirements
  • Previous experience in a customer service role is preferred.
  • Excellent verbal and written communication skills.
  • Excellent organization and multi-tasking skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm under pressure and handle challenging situations with professionalism.


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