Sales and Support Account Representative

17 hours ago


Knoxville, Tennessee, United States Mitchell Tax Software Full time
About the Role

We are seeking a skilled Sales & Support Account Specialist to join our team. As a key member, you will interact with tax preparers nationwide, highlighting the benefits of our software, delivering training sessions, and providing top-notch customer support.

Responsibilities
  • Make sales calls to prospective clients, showcasing our software's features and value proposition.
  • Take inbound and outbound phone calls, engaging with potential clients and responding to their inquiries.
  • Deliver remote training sessions to clients across the US, ensuring they master our software.
  • Navigate our tax software daily, providing demos, trainings, troubleshooting, and setup tasks.
  • Contribute to digital marketing efforts, using online platforms like Facebook to reach tax preparers.
  • Utilize Microsoft Excel for data entry and lookup tasks, no prior experience required but beneficial.
  • Offer customer service and support, addressing client issues and assisting them through challenges.


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