HVAC Sales Representative
3 days ago
The Counter Sales Associate plays a pivotal role at Baker Distributing Company, a leading wholesale HVAC distributor. This position is responsible for driving sales and delivering exceptional customer service in a fast-paced environment.
Key Responsibilities:
- Represent the company as a sales leader, ensuring maximum sales performance.
- Interact with internal and external stakeholders, including sales teams, vendors, and contractors.
- Maintain showroom displays and restock products to meet customer needs.
- Resolve customer relations issues promptly and effectively.
- Process sales orders, upsell associated items, and provide customers with product and service information.
- Serve walk-in and phone customers, sourcing and shipping parts, managing inventory, and administering warranties.
- Apply suggestive selling techniques and up-sell to current and prospective customers.
- Conduct outgoing customer sales or service calls and resolve complaints.
Requirements:
- High School Diploma or equivalent required.
- Excellent communication skills, technical support background, HVAC parts knowledge, and customer service/sales experience with intermediate MS Office capabilities.
- Customer Service, Data Entry, Estimating, Purchase Orders, Sales, Shipping/Receiving skills.
- Minimum 1+ year of experience in a Counter Sales role, preferably in the HVAC industry.
- Detailed knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
- Strong interpersonal skills, sales, problem-solving, and customer service focus essential.
- Ability to work independently, meet assigned goals, and adapt to changing priorities.
- Capable of working in a fast-paced environment, multi-tasking on different levels, and developing long-term relationships with customers.
Estimated Salary: $45,000 - $60,000 per annum, based on experience and location.
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