Front Desk Coordinator

5 days ago

Columbus, Ohio, United States Basecamp Recovery LLC Full time
Job Summary

We are seeking a highly skilled and compassionate Front Desk Receptionist to join our team at Basecamp Recovery Center. As the first point of contact for patients and visitors, you will be responsible for creating a warm and welcoming atmosphere, ensuring a seamless experience for all who enter our facility.

Key Responsibilities:

  • Provide exceptional customer service to patients, families, and visitors
  • Manage front desk operations, including answering phones, responding to emails, and maintaining accurate records
  • Supervise patients as they wait for appointments, ensuring their comfort and safety
  • Abide by HIPAA and PHI privacy and security rules and regulations at all times
  • Collaborate with the treatment team to ensure a smooth and efficient patient flow
  • Perform other administrative tasks as assigned by supervisors

Requirements:

  • Proven experience in a customer service role, preferably in a healthcare setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Knowledge of computer programs, including MS Office (Word and Excel)
  • Strong organizational and problem-solving skills
  • Ability to maintain confidentiality and handle sensitive information

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to make a meaningful difference in the lives of our patients and their families

About Basecamp Recovery Center:

We are a leading provider of addiction treatment services, dedicated to delivering compassionate and effective care to individuals and families affected by substance use disorders. Our team is passionate about creating a safe and supportive environment, where patients can heal and thrive.

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