Customer Engagement Specialist
14 hours ago
Why Work With Us:
At Stevens Point Auto Center, we pride ourselves on creating a positive and supportive work environment where our employees can thrive. We believe in investing in our people and providing opportunities for growth and development.
Job Overview:
This Customer Engagement Specialist role is an exciting opportunity to join our team and contribute to our mission of delivering outstanding customer experiences. As an Automotive Advisor, you will work closely with customers to understand their needs and provide tailored solutions to meet their goals.
Main Responsibilities:
- Respond to customer inquiries and provide exceptional customer service
- Present initial financing options and direct customers to relevant resources
- Follow up with leads and no-shows to maintain customer engagement
- Collaborate with teammates to develop and implement sales strategies
- Utilize CRM system to track customer interactions and sales activities
Requirements and Qualifications:
- Previous customer service experience required; automotive industry experience preferred
- Excellent communication and interpersonal skills
- Prompt and courteous demeanor with enthusiasm for helping others
- Strong computer skills and ability to learn new software systems quickly
- Pass a pre-employment background check and drug screen
Benefits Package:
- Base salary: $50,000 per year
- Commission-based income potential
- Medical and dental insurance
- Vision insurance
- Life insurance
- 401K plan with company match
- Paid training and ongoing education opportunities
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