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Service Appointment Specialist

2 months ago

Orchard Park, New York, United States Towne Automotive Full time

Job Summary:

Towne Automotive is seeking a highly organized and customer-focused individual to join our team as a Service Appointment Coordinator. As a key member of our service department, you will be responsible for coordinating incoming phone calls and internet appointment requests with our service managers and technicians.

Key Responsibilities:

  • Timely response to all inbound calls and internet inquiries
  • Convenient scheduling of all appointments
  • Answer customer inquiries and provide exceptional customer service
  • Courtesy follow-up calls to ensure customer satisfaction

Benefits:

  • Closed Sundays for a better work-life balance
  • Competitive pay and opportunities for growth and promotion
  • Comprehensive benefits package, including medical, dental, vision, and 401(k)
  • Generous PTO policy and employee discounts

About the Role:

This is a fast-paced position that requires strong communication and organizational skills. As a Service Appointment Coordinator, you will play a critical role in ensuring that our customers receive exceptional service and that our service department runs smoothly.

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and organizational skills
  • Ability to work in a fast-paced environment
  • Strong customer service skills