Beauty Brand Consultant I

2 weeks ago

Fort Wayne, Indiana, United States Ulta Beauty, Inc. Full time

OVERVIEW

Experience a vibrant environment filled with enthusiasm and creativity. A space where the thrill of exploration and exceptional artistry come together to craft unforgettable shopping experiences for true beauty aficionados. At Ulta Beauty, we are revolutionizing the beauty landscape one product, one service, and one interaction at a time. Because beauty holds immense power.

If you are in search of a meaningful career—a place with a clear vision, mission, and core values—where every voice is valued, contributions are acknowledged, and opportunities for growth are plentiful, consider Ulta Beauty. The potential here is truly remarkable.

GENERAL SUMMARY & SCOPE

The Beauty Brand Consultant (BBC) plays a crucial role in driving sales for key brands under the Estee Lauder Companies (including color cosmetics, skincare, and fragrance) by engaging customers to identify their unique needs and assisting them in selecting and purchasing products. All tasks are performed while upholding store standards, including cleanliness and product availability. The BBC embodies the image, products, and ethos of Ulta Beauty and the brands they represent, which include MAC, Clinique, and Estee Lauder, to the Ulta Beauty clientele. This role supports the Experience Manager (EM) by focusing on performance (service/retail sales and in-store events), people (customer service and team culture), and process (operational procedures and compliance standards). A genuine passion for the beauty industry, outstanding customer service skills, and the ability to learn and convey product knowledge are essential for this position.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)

The BBC is a champion of Ulta Beauty's mission, vision, and values, and should exemplify them consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

Achieve or surpass sales targets for MAC, Clinique, and Estee Lauder brands, contributing to the overall store goals related to retail and service sales, customer loyalty, inventory control, and omni-channel sales as set by Ulta Beauty. Foster business growth by meeting sales objectives, utilizing all available tools such as product services and data collection to enhance customer loyalty, attract new clients, and increase customer retention. Communicate the advantages of the customer loyalty program, including credit options and the Ulta Beauty app, to guests on the sales floor. Ensure that every customer receives exceptional service by creating a welcoming atmosphere, which includes greeting and engaging each guest, personalizing service to their preferences, offering samples, recommending complementary products and/or services, and informing guests of current promotions and events. Build and maintain strong relationships with every customer to grow a clientele for MAC, Clinique, and Estee Lauder brand sales. Handle transactions, returns, and exchanges courteously. Possess in-depth knowledge of the MAC, Clinique, and Estee Lauder brands, their heritage, and share this knowledge with customers and team members. Conduct makeup applications, skincare assessments, and product demonstrations to enhance sales and customer experience. Expand business opportunities by executing exclusive product demonstrations. Schedule appointments for and assist in executing services and in-store events that provide an exceptional customer experience while achieving sales goals for the MAC, Clinique, and Estee Lauder brands. Stay informed and participate in promotional and marketing initiatives within the brand and across all categories/departments of the Ulta Beauty store. Utilize the provided clientele system to gather customer information; consistently follow up with customers post-purchase to build loyalty and grow the business. Take the initiative to remain updated on new and existing industry trends, products, and services during work hours and be knowledgeable about the ingredients and benefits of these trends to better assist customers. Maintain regular and punctual attendance.

People

Contribute to an inclusive atmosphere that supports colleagues, peers, and both internal and external customers. Cultivate strong relationships with MAC, Clinique, and Estee Lauder brand partners through participation in required training and execution of in-store events and promotions. Address and resolve customer concerns in accordance with Ulta Beauty's philosophy and standards. Collaborate with managers and associates throughout the store to enhance business growth. Attend seasonal seminars hosted by Education Executives and engage in ongoing training, including brand and category education, to enable continuous professional development and drive MAC, Clinique, and Estee Lauder brand sales performance.

Process

Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards. Understand the opportunities related to MAC, Clinique, and Estee Lauder products within Ulta Beauty. Model brand image and expectations by adhering to the Ulta Beauty dress code, including wearing brand assets as directed. Drive sales by keeping assigned work areas stocked, signed, and organized, ensuring testers are available and maintained in compliance with hygiene standards. Maintain exceptional operational standards, including cleanliness of the MAC, Clinique, and Estee Lauder brand areas, and any additional assigned areas, including the sales floor, restrooms, cash wrap, backroom, and break area. Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipments. Protect company assets by adhering to loss prevention best practices while providing outstanding customer service. Execute other operational tasks as directed.

JOB QUALIFICATIONS

Education

High school diploma is preferred Cosmetology or demonstrator license where required by applicable state law

Experience

Experience in cosmetics artistry is preferred

Skills

Demonstrate a passion for and significant competency in sales, products, and service Ability to build and maintain strong customer relationships Ability to work independently and collaboratively as part of a team Ability to proactively address customer concerns and prioritize multiple tasks in a fast-paced environment Strong verbal communication and interpersonal skills

SPECIAL POSITION REQUIREMENTS

Work a flexible schedule that includes days, evenings, weekends, and holidays Attend brand-sponsored training sessions

WORKING CONDITIONS

Frequent mobility during shifts Frequent standing, bending, pulling, pushing, reaching, and twisting during shifts Continuous lifting and/or moving up to 10 lbs. during shifts Continuous coordination and manipulation of objects during shifts

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage individuals from diverse backgrounds to apply. We do not discriminate based on any legally protected status.

ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest beauty retailer in North America and the premier destination for cosmetics, fragrance, skincare products, hair care products, and salon services. We bring possibilities to life through the power of beauty each day in our stores and online, offering over 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also features a full-service salon in every store, providing hair, skin, brow, and makeup services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws.

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