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Multi-Brand Sales Associate I
2 months ago
OVERVIEW
Experience a vibrant environment filled with enthusiasm and creativity. A space where the thrill of exploration and exceptional artistry come together to create memorable shopping experiences for true beauty aficionados. At Ulta Beauty, we are redefining the beauty landscape one product, one service, and one interaction at a time. Because beauty holds immense power.
If you are in search of a meaningful career—a place where vision, mission, and core values are lived out—where every voice is valued, contributions are acknowledged, and opportunities for growth are plentiful, consider joining Ulta Beauty. The possibilities here are truly remarkable.
GENERAL SUMMARY & SCOPE
The Beauty Brand Consultant (BBC) plays a crucial role in driving sales for targeted brands under the Estee Lauder Companies (including color cosmetics, skincare, and fragrance) by engaging with customers to understand their unique needs and guiding them in selecting and purchasing products. All tasks are performed while upholding overall store standards, including cleanliness and inventory management. The BBC embodies the image, products, and ethos of Ulta Beauty and the brands they represent, which include MAC, Clinique, and Estee Lauder, to the Ulta Beauty clientele. This role supports the Experience Manager (EM) by focusing on performance (service/retail sales and in-store events), people (customer service and team culture), and process (operational procedures and compliance standards). A genuine passion for the beauty industry, outstanding customer service skills, and the ability to learn and convey product knowledge are essential for this position.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)
The BBC is a strong advocate for Ulta Beauty's mission, vision, and values, demonstrating them effectively and consistently through the following responsibilities:
Performance
Achieve or surpass sales and client engagement goals for MAC, Clinique, and Estee Lauder brands, contributing to the overall store objectives related to retail and service sales, customer loyalty, and omni-channel sales as established by Ulta Beauty. Drive business growth by meeting sales targets, utilizing various strategies such as product services and data collection to enhance customer loyalty, attract new clients, and increase return rates. Communicate the advantages of the customer loyalty program, including credit options and the Ulta Beauty app, to clients on the sales floor. Ensure every customer receives exceptional service by fostering a welcoming environment, which includes greeting and engaging each guest, personalizing service to their preferences, offering samples, recommending complementary products, and informing guests of current promotions and events. Build and maintain strong relationships with every customer to enhance brand sales for MAC, Clinique, and Estee Lauder. Handle sales transactions, refunds, and exchanges courteously. Possess comprehensive knowledge of MAC, Clinique, and Estee Lauder brands, their history, and expertise, sharing insights with customers and team members. Conduct makeup applications, skincare assessments, and product demonstrations to enhance sales and customer experience. Expand business opportunities by executing exclusive product demonstrations. Schedule appointments and assist in executing services and in-store events that provide an unparalleled customer experience while achieving sales goals for the MAC, Clinique, and Estee Lauder brands. Stay informed and actively participate in promotions and marketing initiatives across all categories and departments within the Ulta Beauty store. Utilize the provided clientele system to gather customer information; consistently follow up with clients post-purchase to build loyalty and grow the business. Take the initiative to remain knowledgeable about new and existing industry trends, products, and services to better assist customers. Maintain regular and punctual attendance.People
Foster an inclusive environment that supports teammates, peers, and both internal and external customers. Build strong relationships with MAC, Clinique, and Estee Lauder brand partners through participation in required training and execution of in-store events and promotions. Address and resolve customer concerns in accordance with Ulta Beauty's philosophy and standards. Collaborate with managers and associates throughout the store to drive business growth. Attend seasonal seminars hosted by Education Executives and regularly engage in ongoing training, including brand and category education, to enable continuous professional development and enhance MAC, Clinique, and Estee Lauder brand sales performance.Process
Understand and ensure compliance with Ulta Beauty's policies, procedures, and standards. Be knowledgeable about the opportunities related to MAC, Clinique, and Estee Lauder products within Ulta Beauty. Model brand image and expectations by adhering to the Ulta Beauty dress code, including wearing brand assets as directed. Drive sales by maintaining a well-stocked, organized, and hygienic work area, ensuring testers are available and meet hygiene standards. Uphold outstanding operational standards, including cleanliness of the MAC, Clinique, and Estee Lauder brand areas, as well as any additional assigned areas. Participate in merchandise resets, planograms, marketing displays, physical inventory processes, and shipment processing. Protect company assets by adhering to loss prevention best practices while providing exceptional customer service. Execute other operational tasks as assigned.JOB QUALIFICATIONS
Education
High school diploma is preferred. Cosmetology or demonstrator license where required by applicable state law.Experience
Experience in cosmetics artistry is preferred.Skills
Demonstrate a passion for and significant competency in sales, products, and customer service. Ability to build and maintain strong customer relationships. Ability to work independently and collaboratively as part of a team. Ability to proactively address customer concerns and manage multiple tasks in a fast-paced environment. Strong verbal communication and interpersonal skills.SPECIAL POSITION REQUIREMENTS
Flexibility to work a schedule that includes days, evenings, weekends, and holidays. Attend brand-sponsored training sessions.WORKING CONDITIONS
Frequent mobility during shifts. Frequent standing, bending, pulling, pushing, reaching, and twisting during shifts. Continuous lifting and/or moving up to 10 lbs. during shifts. Continuous coordination and manipulation of objects during shifts.If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage individuals from diverse backgrounds to apply. We do not discriminate based on any legally protected status.
ABOUT
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest beauty retailer in North America and the premier destination for cosmetics, fragrance, skincare products, hair care products, and salon services. We bring possibilities to life through the power of beauty every day in our stores and online, offering over 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also features a full-service salon in every store, providing hair, skin, brow, and makeup services.
We consider all qualified applicants for employment, including those with arrest records, conviction records, or other criminal histories, in accordance with applicable state and local laws.
