Global Senior Director, Strategic Partner Solutions Leader

2 weeks ago

Chicago Illinois, United States ServiceNow Full time
About the Role

ServiceNow is seeking an experienced leader to manage a team of pre-sales Partner Technology Strategists supporting our most strategic global partners. This leader will be responsible for a highly skilled and seasoned team of driven pre-sales Partner Technology Strategists, whose role is to advance technology and business relationships with our strategic global partners.

Key Responsibilities
  • Partner Business Alignment: Deeply understand the partner business and their domain expertise to align a partner's capabilities to our complementary markets.
  • Business Development: Create new business and offerings with those partners that generate valuable outcomes for our shared customers.
  • Revenue Growth: Generate new paths to revenue for both ServiceNow and our partners.
What You'll Get to Do
  • Strategic Partner Planning: Partner with Global Partnerships and Channel leaders to co-develop and co-execute strategic partner business plans.
  • Team Building: Build a global partner technology strategist team to serve our partners in AMS, EMEA, and APAC.
  • Pre-Sales Engagement: Responsible for pre-sales engagement, business strategy, and thought leadership for ServiceNow partnerships with strategic global partners.
  • Cross-Industry Development: Drive cross-industry development and go-to-market strategies for innovative solutions with our partners.
  • Team Development: Develop team members according to the demands of the business and according to their individual professional goals.
  • Recruiting: Develop and maintain a recruiting pipeline of potential candidates to meet future business demands.
  • Resource Allocation: Assign resources to joint solution development opportunities and consistently evaluate progress against goals.
  • Marketing Support: Assign resources as required to marketing and other efforts to support demand generation.
  • Performance Evaluation: Evaluate team members regularly through analysis of direct observation, peer feedback, and sales feedback.
  • Resource Optimization: Ensure proper alignment of resources and effective utilization of skill sets within the assigned region.
  • Operational Management: Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions, etc.
Requirements
  • Leadership Presence: Strong leadership presence and track record of consistent quota attainment and over achievement.
  • Key Performance Indicators: Define key milestones and progress tracking metrics and drive associated operating rigor to 'inspect what we expect'.
  • Executive Relationships: Build strong relationships with executive leaders within our global partners.
  • Customer Success Focus: Drive a customer success focus and a win as a team culture.

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