Current jobs related to Customer Success Manager - Cary North Carolina - SAS
-
Sr Customer Success Manager
4 weeks ago
Cary, United States SAS Full timeSenior Customer Success Manager - Remote or Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...
-
Sr Customer Success Manager
3 weeks ago
Cary, United States SAS Full timeJob Description Senior Customer Success Manager- Remote or Hybrid Nice to meet you Were a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. Were also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for...
-
Sr Customer Success Manager
2 weeks ago
Cary, United States SAS Full timeSenior Customer Success Manager- Remote or Hybrid Nice to meet you Were a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. Were also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic,...
-
Sr. Customer Success Manager
4 weeks ago
Cary, United States Q2 Full timeAs passionate about our people as we are about our mission. What We’re All About Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their...
-
Customer Success Manager, Agency
2 weeks ago
Cary, United States Keen Decision Systems Full timeCompany Description Keen Decision Systems was founded to solve the biggest challenge in marketing: connecting marketing spend to revenue. By deploying our Bayesian modeling suite, companies of any size get actionable insights into where they can best optimize their marketing spend to drive the business outcomes that matter most. Keen is different. As a Inc....
-
Customer Success Specialist
5 days ago
Cary, North Carolina, United States Railinc Full timeCustomer Success Specialist Job DescriptionRailinc is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Act as a primary point of...
-
Customer Success Specialist
1 month ago
Cary, United States Railinc Full timeReports to: Manager, Customer Success Location: Cary NC. This role will follow hybrid work schedule - Should be in the office every Tuesday, Wednesday and Thursday andas required by the manager. Company Overview: Railinc creates cutting-edge technology solutions for one of North America's most important industries. From developing technology that supports...
-
Customer Success Advocate
2 weeks ago
Cary, North Carolina, United States Railinc Full timeJob Title: Customer Success SpecialistAt Railinc, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. This role will be responsible for providing exceptional customer service and support to our clients, ensuring their success with our products and services.Key Responsibilities:Act as a...
-
Customer Success Professional
2 weeks ago
Cary, North Carolina, United States Railinc Full timeCustomer Success SpecialistRailinc is seeking a highly motivated and detail-oriented Customer Success Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service, resolving complex customer issues, and collaborating with cross-functional teams to drive customer satisfaction.Key...
-
Customer Success Manager
2 weeks ago
Cary, North Carolina, United States SAS Full timeAbout the JobSAS is seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for establishing and building broad relationships with SAS US Department of Defense and Intelligence Community customers.Key ResponsibilitiesPlan, coordinate and execute strategy...
-
Customer Success Manager
2 weeks ago
Cary, North Carolina, United States SAS Full timeAbout the JobThe Senior Customer Success Manager is a key role in establishing and building broad relationships with SAS US Department of Defense and Intelligence Community customers.This position focuses on direct client relationships to adopt and expand usage of the SAS software and solutions, identify new opportunities, and engage with other SAS resources...
-
Cary, North Carolina, United States KERRIDGE COMMERCIAL SYSTEMS CORP Full timeJob DescriptionKerridge Commercial Systems (KCS) is seeking a seasoned leader to drive customer success and revenue growth as the Director of Customer Success and Revenue Growth. This key role will focus on developing and implementing strategies to enhance customer engagement, satisfaction, and retention, while driving long-term revenue growth.The ideal...
-
CS Customer Success Manager
4 weeks ago
Cary, United States SIEMENS AG Full timeBusiness Management: Plan and manage the Siemens Service business for the assigned customer. Customer Satisfaction: Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction with Siemens. Administrative/ Oth Manager, Customer Experience, Technical Support, Healthcare, Clinical, Project Management, Manufacturing,...
-
Senior Creator Success Manager
5 months ago
Cary, United States Epic Games Full timeWHAT MAKES US EPIC? At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating. Being Epic means being a...
-
Customer Success Advocate
2 weeks ago
North Sioux City, South Dakota, United States Sterling Computers Corporation Full timeJob Title: Customer Success AdvocateJob Summary: We are seeking a highly skilled Customer Success Advocate to join our team at Sterling Computers Corporation. As a Customer Success Advocate, you will be responsible for ensuring that our customers receive world-class service and support.Key Responsibilities:Communicate with customers to understand their needs...
-
Customer Experience Manager
1 month ago
Cary, North Carolina, United States Crescent Electric Supply Company Full timeCustomer Experience SupervisorAs a key member of our team, you will play a critical role in driving the Customer Experience strategy and optimizing processes to deliver exceptional results. You will lead the Inside Sales team across multiple locations, ensuring seamless execution of our service framework and adherence to customer expectations.Key...
-
Customer Service Support Manager
6 days ago
Cary, North Carolina, United States Comrise Full timeJob SummaryWe are seeking a highly skilled Customer Service Support Manager to join our team at Comrise. The successful candidate will be responsible for providing exceptional customer experiences to our clients in hospitals, trauma centers, and other healthcare facilities.Key ResponsibilitiesCoordinate resources and activities to ensure customers receive...
-
Customer Service Manager
1 month ago
Cary, North Carolina, United States On Tops Roofing Full timeAbout the RoleWe're seeking a highly skilled Customer Service Manager to join our team at On Tops Roofing. As a key member of our customer experience team, you'll be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Provide timely and effective responses to...
-
North Reading, United States Amazon.com Inc Full timeAre you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and youll fit right in here at Amazon Robotics (AR). We are a smart te Robotics, Fulfillment, Operations Manager, Robot, Manager, Customer
-
Customer Service Manager
1 week ago
Cary, North Carolina, United States Public Storage Full timePublic Storage is seeking a skilled Customer Service Manager to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Assess customer storage needs and make suggestions for packing and moving suppliesConduct daily...
Customer Success Manager
2 months ago
The Customer Success Manager is a key role at SAS, responsible for establishing and building strong relationships with customers to drive adoption and expansion of SAS software and solutions. This includes identifying new opportunities, fostering referenceable relationships, and engaging with other SAS resources to bring domain and SAS expertise to assist with existing implementations and identify new sales opportunities.
Key Responsibilities- Plan, coordinate, and execute strategy to foster adoption, generate revenue leads, and build awareness.
- Directly support business operations to achieve strategic goals of the Customer Success organization.
- Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization.
- Responsible for customer communications and conflict resolution.
- Jointly define success with customers by understanding business and/or IT problems to best manage adoption of software and exceed customer expectations.
- Work with other SAS stakeholders to develop comprehensive adoption plans.
- Build reports and analytics to provide key business insights for data-driven decision making.
- Lead or assist with gathering CSM requirements for new and ongoing projects.
- Monitor Customer Success through metrics and other measurements.
- Develop an understanding of SAS products and services to help customers adopt and leverage software to meet their goals and business needs.
- Discover opportunities for additional software, services, education, and references, and direct leads accordingly.
- Introduce new versions of software to existing customers.
- Follow up with customers to track satisfaction levels and discover additional revenue opportunities.
- Minimum of five years of experience in sales, business partner relationship development, or technical functions within the technology industry.
- Good written, verbal, and interpersonal communications skills.
- Good organizational skills.
- Ability to work and learn independently.
- Ability to work effectively in a team environment.
- Ability to travel occasionally.
- Ability to work in a fast-paced, high-volume sales environment.
- Knowledge of SAS products, solutions, and services preferred.
- Good knowledge of SAS technology, architecture, and resources.
- Good knowledge of Cloud technologies (Cloud Fundamentals Intermediate) is a must.
- Experience supporting manufacturing, transportation, and entertainment, retail, consumer goods, agriculture, and energy clients throughout the adoption phase and retention phase of their journey.
- Experience implementing new software platforms for growth industries organizations.
- Experience working with SaaS services and/or technologies.
- Experience with change management.
