Customer Success Advocate
1 week ago
Job Title: Customer Success Advocate
Job Summary: We are seeking a highly skilled Customer Success Advocate to join our team at Sterling Computers Corporation. As a Customer Success Advocate, you will be responsible for ensuring that our customers receive world-class service and support.
Key Responsibilities:
- Communicate with customers to understand their needs and provide solutions to their issues.
- Work closely with account managers to ensure timely shipment and delivery of products to meet customer delivery schedules.
- Document software and license information accurately and quickly.
- Maintain detailed records of sales activity in Salesforce.
- Assist customers in resolving delivery issues and returns.
Requirements:
- Proficiency in Microsoft Word, Excel, Outlook, Adobe Acrobat Professional, and Salesforce or similar CRM.
- Minimum of 3 years of experience in customer service.
- Able to communicate effectively with customers and coworkers.
- Strong problem-solving ability and customer service-oriented mentality.
About Us: Sterling Computers Corporation is an Equal Opportunity Employer. We are committed to providing a work environment that is free from discrimination and harassment.
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