Technical Customer Service Representative

4 weeks ago


Tonawanda, New York, United States Veolia Full time
Job Title: Technical Customer AdvisorJob Summary:

We are seeking a highly skilled Technical Customer Advisor to join our team at Veolia. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on ensuring that our customers receive the best possible service, while also meeting the needs of our business.

Key Responsibilities:
  • Provide exceptional customer service and support to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work closely with our internal teams to ensure that customer needs are met and that our business objectives are achieved.
  • Manage customer requests for service and pick-ups, creating new Waste Information Profiles (WIPs) and selecting appropriate approvals codes as needed.
  • Collaborate with our Contract Control Manager to update customer pricebooks and provide support for quoting new service code categories.
  • Coordinate with our Billing Coordinator to ensure accurate invoicing for customer jobs.
  • Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.
Requirements:
  • Demonstrable experience in customer service/fulfillment, with a strong focus on meeting customer needs and delivering exceptional service.
  • Experience in waste management and disposal, with a strong understanding of the industry and its regulations.
  • Preferred degree or equivalent experience in science, mathematics, or business.
What We Offer:

We offer a comprehensive benefits package, including paid time off policies, health, dental, and vision insurance, and an employer-sponsored 401(k) plan. We are an equal opportunity employer and welcome applications from diverse candidates.



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