Client Success Strategist

2 weeks ago


Syosset, New York, United States CrushBank Full time
Customer Success Manager

Role Overview:

  • Facilitate customer retention and expansion
  • Comprehend customer objectives and align services to fulfill them
  • Develop and maintain enduring customer relationships
  • Collaborate closely with Sales, Solutions, and Software Development teams

Key Responsibilities:

  • Retain and expand client base following sales
  • Gather requirements from prospects and customers
  • Demonstrate the benefits of search, data management, and analytics solutions
  • Oversee existing accounts and enhance product utilization
  • Address customer inquiries and action items
  • Champion customer advocacy
  • Maintain expertise on competitive offerings

Desired Qualities:

  • Intelligent, collaborative, inquisitive, persuasive, accomplished, humble, dependable, passionate

Essential Skills:

  • Excellent communication, organizational, and problem-solving abilities
  • Capability to connect teams for effective resolution of customer issues

Preferred Experience:

  • 3-5 years in technology or related sectors
  • Adept at navigating intricate environments
  • Demonstrated multitasking, negotiation, and problem-solving capabilities
  • BA/BS degree in a relevant field or equivalent experience

Work Arrangement:

Full-time remote position

Application Process:

Submit resume and cover letter via website

Employee Benefits:

Medical & dental insurance, 401(k) plan, disability insurance, employee bonus program

Company Overview:

CrushBank Technology, Inc

Explore the innovative realm of AI in tech support



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