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Customer Solutions Manager

2 months ago

Eden Prairie, Minnesota, United States Solve IMG Full time
Customer Solutions Supervisor

At Solve IMG, we're committed to delivering exceptional customer experiences. As a Customer Solutions Supervisor, you'll play a critical role in supporting our customers by providing thoughtful and knowledgeable solutions to their inquiries and troubleshooting any product issues.

Key Responsibilities:
  • Provide best-in-class service by listening attentively to customer needs and effectively communicating the best applicable solution via phone or email
  • Work in sync with other Customer Solutions Specialists to provide training, guidance, and resources for all Solve processes and procedures
  • Communicate process improvement and implementation recommendations to the Director of Sales Operations for heightened efficiency, accuracy, and customer service opportunities
  • Efficiently respond to customer inquiries regarding price quotes, shipping charges, delivery dates, order adjustments, returns, credits, or shipment tracking
  • Partner closely with Regional Sales Managers to gain pertinent customer information and provide sales support
  • Communicate and collaborate with internal departments to identify the best solutions for our customers
  • Establish customer relationships with a consultative approach and utilize technical product knowledge to assist in providing direction with product selection and advising on future forecasting
  • Train and utilize Customer Solutions Specialist resources to set up client accounts in our CRM and maintain and update necessary client information
Requirements:
  • High School Diploma or equivalent
  • 2+ years of customer service experience
  • 1+ years of leadership or management experience
  • Intermediate experience using Microsoft Office Suite
Preferred Qualifications:
  • 1+ year of technical training or equivalent industry experience
  • Previous customer service experience
Our Employee Value Proposition:

We offer a market-competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid parental leave, and paid time off. We're proud to be an Equal Opportunity Employer and prohibit discrimination or harassment of any kind.