Optical Services Coordinator

2 weeks ago


New York, New York, United States VSP Vision Full time

Role Overview

The Optical Services Coordinator is responsible for attracting and retaining clientele by providing exceptional customer service, enhancing customer loyalty, and ensuring high levels of satisfaction among associates and doctors.

Sales and Customer Care

Drive profitable sales by cultivating a customer-centric culture through effective retail sales techniques, utilizing the Total Customer Experience Model.

Professional Relationships

Build and maintain professional relationships with fellow associates, hosts, and doctors.

Prescription Management

Accurately fill ophthalmic eyeglass prescriptions and fit lenses and frames, including but not limited to:

  • Evaluating prescriptions alongside customers' visual needs.
  • Recommending appropriate lenses, coatings, and frames tailored to customer preferences.
  • Assisting customers in frame selection while aligning with optical measurements and prescriptions.
  • Conducting precise measurements such as bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using specialized tools.

Quality Assurance

Ensure quality through accurate measurements, correct pricing, and realistic delivery timelines.

Vision Care Management

Maximize Managed Vision Care relationships and sales opportunities, evaluated by:

  • Effective plan administration and local service.
  • Improvements in average transaction values.
  • Locally initiated plans.

Marketing Initiatives

Assist in the timely execution of approved marketing programs and initiatives.

Host Relationships

Ensure positive and productive relationships with hosts, measured by satisfaction metrics from Patient Satisfaction Surveys.

Additional Responsibilities

Perform other duties as assigned by the Optical Manager and fellow associates.

Qualifications

Typically requires the following skills or abilities:

  • State licensure or certification from a nationally recognized optician association.
  • Proven sales skills and accountability for sales outcomes.
  • Experience in a retail or customer service environment.
  • Ability to communicate enthusiastically and concisely to exceed customer expectations while fostering positive relationships.
  • Attention to detail and success in store merchandising.
  • 1-2 years of experience in a related field.
  • Proficiency with personal computers is preferred.

Compensation

The compensation range for this role is competitive and may vary based on experience and other job-related factors. The role may also include eligible bonuses and commissions.

Equal Opportunity Employer

VSP Vision is an equal opportunity employer, considering qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status. We maintain a drug-free workplace and conduct pre-employment substance abuse testing.

Fraud Alert

Be aware of fraudulent job opportunities being offered by individuals posing as VSP Vision and affiliate recruiters. Please verify our application process to avoid scams.



  • New York, New York, United States VSP Global Full time

    Role OverviewThe Optical Services Coordinator plays a pivotal role in enhancing customer engagement and satisfaction within the optical sector. This position is essential for ensuring a seamless experience for clients while promoting a culture of excellence in service delivery.Key ResponsibilitiesCustomer Engagement: Cultivate strong relationships with...


  • New York, New York, United States Chinatown Optical Group LLC Full time

    About the Job Position:We are seeking a highly motivated and results-driven Optical Sales Representative to join our team at Chinatown Optical Group LLC. As an Eyewear Consultant, you will be responsible for selling our product lines and enhancing our brand image to customers at a designated location, while upholding merchandising standards and delivering...


  • New York, New York, United States EssilorLuxottica Full time

    Job SummaryEssilorLuxottica is seeking a highly skilled and motivated Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer service and driving sales growth in our stores.Key ResponsibilitiesConsistently meet or exceed sales targets through effective customer engagement and...


  • New York, New York, United States Market Square Optical Full time

    Welcome to Market Square OpticalMarket Square Optical is a well-established optical retailer known for its commitment to providing high-quality eyewear solutions for all ages. With over thirty years of experience, we pride ourselves on our extensive selection of fashionable frames and premium sunglasses, emphasizing our focus on customer satisfaction and...


  • New York, New York, United States Frantic Holdings, LLC Full time

    Job OverviewThe Fiber Optic Technician plays a crucial role in the preparation, fusion splicing, verification testing, troubleshooting, and repair of fiber optic cables. This position involves reviewing, creating, and maintaining splicing schematics and diagrams. The selected candidate will be responsible for keeping precise splicing and field notes while...


  • New York, New York, United States Informa Tech Full time

    Job OverviewCompany OverviewInforma Tech is dedicated to informing, educating, and connecting the technology sector through exceptional research, training, events, and media. With a dynamic team of over 1,000 professionals across 19 locations, we are committed to empowering the tech community to innovate and improve.At Informa, we value individuality and...


  • New York, New York, United States Ericsson Full time

    About this OpportunityWe are seeking a highly motivated and skilled Data Center Optical Engineer to join our team at Ericsson. The ideal candidate will have experience in racking, cabling, and stacking equipment, decommissioning, break-fix, remote hands services, hardware replacement, network transport optical troubleshooting.Key ResponsibilitiesBreak-Fix:...


  • New York, New York, United States EssilorLuxottica Full time

    Job SummaryEssilorLuxottica is seeking a highly skilled and experienced Optical Retail Manager to join our team as an Assistant Manager at LensCrafters. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring exceptional store operations.Key ResponsibilitiesDrive Sales...


  • New York, New York, United States Chinatown Optical Group LLC Full time

    Position Overview:Chinatown Optical Group LLC is seeking a dedicated Eyewear Sales Consultant who is enthusiastic about retail, fashion, and customer engagement. This role focuses on promoting and selling our diverse range of optical products while enhancing the brand's image at our retail location. The ideal candidate will maintain high merchandising...


  • New York, New York, United States Warby Parker Full time

    Job Summary:Warby Parker is seeking a highly skilled and experienced Licensed Optical Supervisor to join our team. As a key member of our optical team, you will be responsible for providing exceptional customer service, leading and mentoring our optical team, and ensuring that our stores meet the highest standards of optical excellence.Key...


  • New York, New York, United States Informa PLC Full time

    Job Overview In collaboration with the Research Manager/Director for Transport Networks and Components, you will spearhead Omdia's investigative efforts in Coherent Optics. This role involves engaging with vendors, service providers, and industry standards organizations to produce both quantitative and qualitative research, including market share analysis,...


  • New York, New York, United States WIDAD A VALME Full time

    Position Available:Receptionist at WIDAD A VALMEA rewarding opportunity has arisen for a receptionist role at an optical retail establishment. As the first point of contact, you will play a crucial role in providing excellent customer service and ensuring a smooth operation of the front desk. Key Responsibilities: Greet and assist customers in a friendly and...


  • New York, New York, United States Informa PLC Full time

    Job Overview In collaboration with the Research Manager/Director for Transport Networks and Components, spearhead Omdia's investigation into Coherent Optics by engaging with vendors, service providers, and industry standards organizations to produce both quantitative and qualitative research, including market share analysis, forecasts, opinion pieces, and...


  • New York, New York, United States Informa PLC Full time

    Job Overview In collaboration with the Research Manager/Director for Transport Networks and Components, spearhead Omdia's investigative efforts in Coherent Optics by engaging with vendors, service providers, and industry standards organizations to produce both quantitative and qualitative analyses (market share, forecasts, opinion pieces, presentations,...


  • New York, New York, United States Informa PLC Full time

    Job Overview In collaboration with the Research Manager/Director for Transport Networks and Components, spearhead Omdia's investigative efforts in Coherent Optics. Engage with vendors, service providers, and industry standards organizations to produce both quantitative and qualitative analyses, including market share assessments, forecasts, opinion pieces,...


  • New York, New York, United States Ericsson Full time

    About this OpportunityWe are seeking a highly skilled Data Center Optical Engineer to join our team. The ideal candidate will have experience in racking, cabling, and stacking equipment, decommissioning, break-fix, remote hands services, hardware replacement, network transport optical troubleshooting.Key ResponsibilitiesBreak-Fix: Work outside of normal...


  • New York, New York, United States Safilo Full time

    Position OverviewThe Optical Sales Consultant is responsible for driving sales of Safilo USA product lines within a designated territory. This role focuses on enhancing market demand for the Safilo product portfolio across various customer accounts.Key ResponsibilitiesAct as a knowledgeable business advisor on product offerings, pricing strategies, and...


  • New York, New York, United States Services for the UnderServed Full time

    Job SummaryThe Clinical Coordinator will be responsible for the coordination of client services and case conferences, as well as providing direct supervision to case managers, housing specialists, and vocational specialists.Key ResponsibilitiesInterviews residents using standard case work techniques to determine suitability for residential services and...


  • New York, New York, United States Lantern Community Services Full time

    About Us:Welcome to Lantern Community Services, a vibrant organization committed to delivering essential support and housing solutions to those in need. Our mission is to empower individuals to reach their aspirations and lead meaningful lives. Join us in making a positive impact in the community.Position: Case ManagerEmployment Type: Full-timeLocation:...


  • New York, New York, United States Lantern Community Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Case Manager to join our team at Lantern Community Services. As a key member of our supportive housing team, you will play a vital role in providing integrated counseling and case management services to our residents.Key ResponsibilitiesDevelop and implement individualized service plans that...