Petco Safety and Security Specialist

6 days ago

Brooklyn, New York, United States Petco Full time
About Petco

Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and our partners. We're a team of passionate individuals who share a common goal: to make a real difference in the lives of those we serve.

Job Summary

We're seeking a highly skilled and motivated Safety and Security Specialist to join our team at Petco. As a key member of our Pet Care Center team, you will be responsible for maintaining a safe and secure environment for our guests, partners, and pets. This role requires a strong focus on customer service, loss prevention, and safety protocols.

Key Responsibilities
  • Support sales by welcoming and engaging guests and team members at the front of store and on the sales floor; help guests find the products they are looking for, in-store and online.
  • Lead a physical security culture for our team members and guests by assessing and maintaining safe and secure standards throughout the store, including exterior property.
  • Understand and leverage escalation tools for guest issues in order to provide a safe and secure environment for our partners and guests.
  • Notify leadership and support documentation for all incidents.
  • Teach, coach and model behaviors of our shoplifting prevention policy.
  • Understand and appropriately use the video system.
  • Support merchandise protection and audit execution.
  • Train Pet Care Center partners on operational shortage focus area opportunities.
  • Execute shortage action plans set by leadership to minimize shortage in focus areas.
  • Model and coach safety behaviors while maintaining a clean store for guests and partners.
  • Provide quality customer service interactions and promote a shopping experience that meets the needs of the guest.
  • Demonstrate a culture of ethical conduct, safety, and compliance.
  • Complete and remain current on all applicable training.
  • Participate in the completion of animal and aquatic life related physical inventory counts.
  • Performs additional duties and projects as required or assigned with or without regular supervision.
Requirements
  • Minimum of one year of retail experience. Experience in loss prevention desired.
  • Qualified applicants will possess a high level of focus on the guest experience and safety and security across the Pet Care Center.
  • In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care.
  • Additional qualifications include: High school diploma or equivalent, must be at least 18 years of age or older, welcoming and helpful attitude toward guests and Pet Care Center partners, learn and adapt to current technology needs, effective communication skills, work both independently and with a team, manage workload and prioritize tasks independently.
What We Offer
  • A competitive hourly or salary range of $16.00 - $24.00.
  • A comprehensive benefits package, including health and financial benefits, 401K, incentives, and PTO.
  • A supportive and collaborative work environment.
  • Opportunities for professional growth and development.
Equal Opportunity Employer

Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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