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Help Desk Support Specialist

1 month ago

Charleston, West Virginia, United States Find Great People | FGP Full time

About Our Company:

We are a dynamic architecture and design firm that creates transformative spaces. We're looking for a proactive Help Desk Analyst to provide essential IT support, ensuring our team's technology runs smoothly across multiple offices.

**Key Responsibilities:**

  • Act as the primary contact for hardware, software, and network troubleshooting, providing prompt support to end users.
  • Troubleshoot industry-specific software like Autodesk Revit, Bluebeam Revu, and Adobe Creative Suite.
  • Manage user accounts, hardware setups, and software installations, ensuring secure configurations.
  • Utilize Kaseya Datto for help desk ticketing, tracking, and resolving support requests.
  • Assist in maintaining and troubleshooting printers, large-format plotters, and office equipment.
  • Provide remote support via Datto RMM/Splashtop RDP and TeamViewer for employees across multiple locations.
  • Collaborate with the IT team on cybersecurity best practices, including monitoring for potential threats and implementing security updates.

**Preferred Qualifications:**

  • 2+ years of IT support experience, ideally within an architecture or design firm.
  • Proficiency with Windows and macOS operating systems.
  • Experience with Kaseya Datto or similar help desk ticketing systems.
  • Familiarity with Autodesk Revit, Bluebeam Revu, and Adobe Creative Suite.
  • Basic networking skills, including VPN setup and Wi-Fi troubleshooting.
  • Exposure to cybersecurity concepts and experience implementing security measures.
  • Strong communication, problem-solving, and multitasking abilities.

**What We Offer:**

  • A competitive salary of $80,000 - $110,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for career development and professional growth.
  • A dynamic and collaborative work environment.