Retail Service Specialist
6 days ago
Job Summary
We are seeking a highly motivated and customer-focused Retail Service Specialist to join our team at 5.11 Tactical. As a Retail Service Specialist, you will be responsible for delivering an exceptional customer experience, building strong relationships with customers, and driving sales growth.
Key Responsibilities:
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Maintain expert knowledge of 5.11 Tactical products and services, making recommendations to customers and promoting sales.
- Process merchandise shipments, recover and replenish products on the sales floor, and maintain a neat and organized store environment.
- Assist with cash wrap duties, including processing transactions and handling customer returns.
- Participate in visual merchandising and store displays to create an engaging and inviting shopping experience.
- Collaborate with the sales team to achieve sales goals and drive business results.
Requirements:
- High school diploma or equivalent required; some college or prior retail experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Strong product knowledge and ability to learn and adapt to new products and services.
- Ability to work a flexible schedule, including evenings and weekends.
- Basic computer skills and ability to operate a retail POS system.
What We Offer:
- A competitive hourly rate and opportunities for advancement.
- A dynamic and supportive work environment with a team of passionate and dedicated professionals.
- Opportunities for professional growth and development, including training and education programs.
About 5.11 Tactical:
5.11 Tactical is a leading manufacturer of tactical apparel and gear, committed to delivering high-quality products that meet the needs of professionals and enthusiasts alike. Our company culture is built on the principles of trust, responsiveness, accountability, and commitment, and we strive to create a work environment that is inclusive, supportive, and empowering.
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