Retail Service Specialist

6 days ago


Tualatin, Oregon, United States 5.11 Tactical Full time

Job Summary

We are seeking a highly motivated and customer-focused Retail Service Specialist to join our team at 5.11 Tactical. As a Retail Service Specialist, you will be responsible for delivering an exceptional customer experience, building strong relationships with customers, and driving sales growth.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Maintain expert knowledge of 5.11 Tactical products and services, making recommendations to customers and promoting sales.
  • Process merchandise shipments, recover and replenish products on the sales floor, and maintain a neat and organized store environment.
  • Assist with cash wrap duties, including processing transactions and handling customer returns.
  • Participate in visual merchandising and store displays to create an engaging and inviting shopping experience.
  • Collaborate with the sales team to achieve sales goals and drive business results.

Requirements:

  • High school diploma or equivalent required; some college or prior retail experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Strong product knowledge and ability to learn and adapt to new products and services.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Basic computer skills and ability to operate a retail POS system.

What We Offer:

  • A competitive hourly rate and opportunities for advancement.
  • A dynamic and supportive work environment with a team of passionate and dedicated professionals.
  • Opportunities for professional growth and development, including training and education programs.

About 5.11 Tactical:

5.11 Tactical is a leading manufacturer of tactical apparel and gear, committed to delivering high-quality products that meet the needs of professionals and enthusiasts alike. Our company culture is built on the principles of trust, responsiveness, accountability, and commitment, and we strive to create a work environment that is inclusive, supportive, and empowering.



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