E-commerce Sales Supervisor

2 weeks ago


Issaquah, Washington, United States Dick's Sporting Goods Full time
Job Overview
POSITION SUMMARY:
  • The Sales Supervisor plays a crucial role in upholding brand standards and enhancing the teammate experience. Under the guidance of the Assistant Store Manager and Store Manager, this individual serves as the in-store authority for their specific business area. The focus is on delivering exceptional service to customers while providing clear direction to team members. Leading by example, demonstrating empathy, resilience, optimism, and collaboration are key traits that set this role apart.
  • Contributes to building a strong team by participating in in-store interviews and department tours.
  • Fosters a people-first culture by engaging with every team member to cultivate mutual trust and respect, thereby enhancing the store's recognition culture.
  • Plans and organizes operations 30 days in advance with support from the Assistant Store Manager, including developing effective strategies and aligning on necessary workforce to fulfill daily tasks, project plans, or store events.
  • Effectively utilizes team members to ensure adherence to brand standards, execution of programs and processes, and appropriate delegation of tasks based on priority.
  • Maintains company merchandising and presentation standards by adhering to established floor layouts, signage requirements, pricing updates, inventory presentation, and restocking protocols.
  • Assists the store leadership team with general oversight in accordance with company policies and procedures.
  • Facilitates training for team members on company protocols and programs, including onboarding new hires and cross-training existing staff.
  • Prioritizes the coaching and development of oneself and others, providing hands-on guidance and explaining the rationale behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention).
  • Leads by example to align with the organization’s vision and store objectives, helping team members understand how their roles contribute to the overall mission and enhance the shopping experience.
  • Creates an inclusive environment where all individuals (team members and customers) feel welcomed, safe, and respected.
  • Adheres to established safety, loss prevention, and operational procedures, maintaining confidentiality of all company information.
  • Embraces a collaborative approach to support the team throughout the store.
  • Performs additional tasks as assigned by management.

LEADERSHIP QUALITIES:Our Leadership Competencies outline the essential behaviors of effective leaders who can drive business success and develop talent. We expect our Store leaders to demonstrate the following competencies:
  • Ensures Accountability
  • Customer-Centric
  • Collaborative Spirit
  • Builds Trust
  • Quality Decision-Making
  • Action-Oriented
  • Engagement Promoter
  • Talent Development
  • Effective Team Building
  • Strategic Planning & Alignment

Qualifications:
  • Flexible availability, including evenings, weekends, and holidays.
  • Preferred experience in retail sales or customer service.
  • Ability to stand, bend, stoop, reach, push, pull, and lift items weighing between 15 to 35 lbs. repetitively.
  • Capability to work extended periods (up to 4 hours) while standing or walking.
  • Comfortable working at heights greater than 4 feet using ladders or aerial devices.
  • Ability to perform repetitive motions for short durations (up to 2 hours continuously).


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