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Backroom Operations Supervisor

2 months ago

Oak Park Heights, Minnesota, United States TJ Maxx Full time

Job Summary:

The Backroom Operations Supervisor is responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. This role models exceptional customer service and promotes a culture of honesty and integrity.

Key Responsibilities:

  • Creates a positive internal and external customer experience by engaging and interacting with all customers.
  • Promotes a culture of honesty and integrity; maintains confidentiality.
  • Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor.
  • Trains and mentors Associates on merchandising and processing principles.
  • Ensures merchandise is properly tagged, hung, secured, and coded.
  • Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor.
  • Ensures Associates complete tasks and activities according to store plan; prioritizes as needed.
  • Monitors productivity of team and coaches as necessary.
  • Organizes and rotates back stock for easy replenishment.
  • Maintains and upholds merchandising philosophy and signage standards.
  • Maintains all organizational, cleanliness and recovery standards for the backroom area.
  • Ensures compliance with recycling and, where applicable, hazardous waste programs.
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
  • Provides and accepts recognition and constructive feedback.
  • Partners with Management on Associate training needs to increase effectiveness.
  • Ensures adherence to all labor laws, policies, and procedures.
  • Promotes credit and loyalty programs.
  • Supports and participates in store shrink reduction goals and programs.
  • Promotes safety awareness and maintains a safe environment.
  • Other duties as assigned.

Requirements:

  • Able to work a flexible schedule, including nights and weekends.
  • Superior communication and organizational skills with attention to detail.
  • Capable of multi-tasking.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
  • Capable of lifting heavy objects with or without reasonable accommodation.
  • Able to train others.
  • 1 year retail and 6 months of leadership experience.

Benefits:

Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.