Customer Service Supply Chain Coordinator
3 days ago
At Flex Technology Group, we prioritize people and their development. As a Supply Specialist, you'll play a vital role in meeting customer needs by efficiently processing orders and providing exceptional service.
Key Responsibilities:- Process orders from multiple platforms in a timely manner
- Enter orders accurately using various computer and software programs
- Quote shipping charges and manage shipping logistics
- Conduct research and follow up on inquiries as needed
- Collaborate with internal teams and external partners to expedite order fulfillment
- Provide attentive and empathetic customer support, resolving issues effectively
- Participate in ongoing training and development programs
- Assist in training new hires and sharing knowledge with team members
- Prepare reports and analyze statistics for management review
- Demonstrate basic mathematical skills and attention to detail
- Maintain an engaged and positive attitude towards company culture
- High school diploma or GED required
- Previous customer service/call center experience preferred (1-2 years)
- Strong customer relation skills with excellent communication skills
- Effective time management and organizational skills
- Problem-solving mindset with a proactive approach
- Proficiency in MS Office (Excel, Word, Outlook)
- Ability to adapt quickly to process changes and improvements
- Reliable transportation required; bilingual proficiency is a plus
- Medical, dental, vision, and 401K benefits provided
- Opportunities for advancement, ongoing training, and mentoring
- Competitive compensation package
- Equal employment opportunity employer with a commitment to diversity and inclusion
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