Customer Service Representative
2 days ago
Concierge Opportunity at Pinetop Country Club
Pinetop Country Club in Pinetop, AZ is seeking a highly skilled Concierge to join our team. As a Concierge, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Local Information Source: Serve as a local information source for guests, providing them with insider knowledge on the best places to visit and things to do in the area.
- Event Information: Provide guests with information about special events within the resort and the surrounding area, ensuring they stay informed and up-to-date.
- Supply Management: Maintain adequate supplies of brochure rack items in a clean and well-organized manner, ensuring our guests have access to the information they need.
- Guest Services: Answer all incoming calls to the guest service desk, providing guests with assistance and support as needed.
- Special Arrangements: Assist guests with various services such as making dining reservations, ordering flowers or gift baskets, coordinating car and limousine service, making or changing airline reservations, providing directions, and other special arrangements.
- Problem-Solving: Assist guests with questions and concerns, making suggestions and identifying possible solutions to ensure their stay with us is enjoyable.
- Safe Work Practices: Incorporate safe work practices in job performance, ensuring a safe and healthy work environment.
Minimum Qualifications:
- Education: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Other Qualifications:
- Reliability: Regular and reliable attendance is essential for this role.
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