Customer Support Representative
2 weeks ago
At ORSA Technologies LLC, we recognize that every team member plays a crucial role in fulfilling our mission to enhance lives positively.
This commitment is reflected in our respectful and dedicated approach towards our employees and clients, staying true to our identity while upholding the highest standards of integrity.
With a talented workforce of over 1,200 professionals operating from strategically positioned distribution centers nationwide, we provide comprehensive supply chain solutions across the healthcare spectrum.
We are currently seeking a full-timeCustomer Service Specialist.
The primary responsibility of the
Customer Service Specialist is to deliver exceptional customer service to our commercial clients, including hospitals, by offering product information, generating price quotes, managing orders and returns, addressing discrepancies, assisting with website navigation, and verifying pricing.
Key Responsibilities:
- Deliver comprehensive customer service to our commercial clients, including hospitals, by providing product information, generating price quotes, managing orders and returns, and addressing discrepancies.
- Act as a vital link between operations and our clients to resolve order-related challenges.
- Collaborate with clients to ensure effective communication regarding inventory levels, product usage, and changes.
- Assist in resolving manufacturer backorders and allocations.
- Analyze hospital backorder reports to identify shortages and develop solutions.
- Initiate necessary actions in response to customer service requests for order modifications, including maintaining order and customer information files and communicating changes to relevant personnel.
- Resolve product or service issues, including missed shipments and backorder fulfillment.
- Recommend potential product substitutions by liaising with outside sales representatives and manufacturer sales personnel.
- Participate in conference calls and conduct site visits as required.
- Work collaboratively with all internal departments, outside sales teams, and clients.
- Contribute to the development and maintenance of customer service standards and procedures.
- Perform additional duties as assigned.
Qualifications for Success:
- Associate's Degree or two years of experience in customer service, or a combination of education and experience.
- Strong computer proficiency is essential, with required skills in Excel and Word; experience with AS 400 is advantageous.
- Typing and data entry skills are necessary.
- High energy, a positive demeanor, and a customer-centric approach are essential.
- Excellent communication skills and a proactive mindset are required.
- Detail-oriented with strong analytical abilities; must be adaptable and capable of multitasking.
- Relevant work experience and knowledge of medical products are beneficial.
- Reliability and the ability to work independently are crucial.
- This position may offer a hybrid work model, combining in-office and remote work.
- Successful completion of a pre-employment background check and drug screening is required.
Work Environment:
- This role is based in a dynamic work environment.
Health, Life, Dental, and Vision Insurance
Paid Vacation and Personal Time, Paid Holidays
401K Retirement Plan with Company Match
Company-Paid Short-Term and Long-Term Disability
Profit Sharing Program
ORSA Technologies LLC is committed to being a respected and innovative provider of healthcare solutions, earning trust through integrity, unwavering commitment, and exceptional service. Our dedicated team of over 1,000 employees, operating from strategically located distribution centers, offers dynamic supply chain solutions to the healthcare continuum.
ORSA Technologies LLC is proud to provide Equal Employment Opportunities to all individuals and prohibits any form of discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
In accordance with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodations to qualified applicants and employees as requested.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)-
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