Customer Service Representative

3 weeks ago


Frisco, Texas, United States Golden State Foods Full time
Job Summary

We are seeking a highly skilled Customer Support Representative to join our team at Golden State Foods. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring accurate and efficient order processing, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Receive and enter customer orders, evaluating and modifying as required, to ensure accurate and complete orders and a high level of customer service.
  • Disseminate information regarding orders, products, promotions, ordering processes, etc.
  • Process a variety of documents, including load plans, bills of lading, driver trip records, order adjustments, variances, special deliveries, credits and debits, shortage reports, and product complaints to meet customer needs and to maintain complete and accurate records.
  • Print and distribute customer order forms to ensure an effective and efficient ordering process reflecting customers' needs and product restrictions.
  • Maintain customer files and records to ensure complete documentation and support Customer Service functions.
Requirements
  • Up to 2 years of relevant work experience in customer service or order processing.
  • Strong communication skills, well-mannered temperament, and very good phone and email etiquette.
  • Ability to work in a high-volume, fast-paced environment and meet daily deadlines.
  • Knowledge of Salesforce and JDEdwards a plus.
Working Conditions

This is a full-time position based in our Frisco HQ office. The successful candidate will be required to work a 40-hour week, with 2 days off, and must be able to work Sundays. Hours will be 10:30am – 7pm (30 min lunch) or 11:30am-8:00pm (30 min lunch).

What We Offer

At Golden State Foods, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.



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