Associate Account Services Coordinator
2 days ago
The Associate Account Services Coordinator plays a vital role in ensuring the smooth operation of Account Services, providing administrative support to internal and external customers. This position requires a strong understanding of system configuration, excellent communication skills, and the ability to work independently.
Responsibilities- Maintain a deep understanding of system configuration for customer benefits, products, and plan designs to accurately process administrative and non-rated changes, information requests, and benefit summaries.
- Collaborate with various departments to gather data for presentations or reports related to client inquiries and issues.
- Research, resolve, and communicate solutions for customer issues using available systems and workflows.
- Summarize and relay information from internal teams to external customers clearly and concisely.
- Provide support for open enrollment meetings, occasionally delivering presentations at customer locations or virtually.
- Assist with special projects and additional duties as required.
- Ability to work Monday to Friday, 8 a.m. to 4:45 p.m. eastern time and the ability to work in a hybrid model, with up to two office days per month at the either Camp Hill, PA or Alpharetta, GA location.
- Must reside within commuting distance to one of these locations.
- High school diploma or GED with 3-5 years of experience with a focus on administrative support.
- Sales or account management experience a plus and an insurance license may be required in certain states.
- Experience providing direct and indirect client support.
- Familiarity with Delta Dental and competitor products/services preferred.
- Knowledge of Current Dental Terminology (CDT) codes and dental nomenclature is a plus.
- Strong communication, customer service, and time management skills.
- Proven organizational skills, including multi-tasking and meeting deadlines.
- Ability to work independently and prioritize tasks, while improving existing processes.
- Strong interpersonal skills, capable of working with cross-functional teams.
- Excellent client-facing and internal communication abilities.
- Attention to detail and the ability to handle confidential information professionally.
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