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Collections and Credit Analyst

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Job Overview

Position Title: Credit & Collections Specialist

About Resolute Industrial, LLC

Resolute Industrial is a leader in providing temporary climate control, dehumidification, and power solutions. We offer a wide range of rental equipment including portable air conditioning units, chillers, heaters, generators, and power distribution systems, catering to HVAC rental needs across the nation. Our services are designed to help clients optimize their operations, save costs, and create unforgettable experiences at various events. If you are dedicated to making a difference, consider a career in our dynamic industry.

Position Summary:

The Credit & Collections Specialist plays a crucial role in evaluating and managing credit risks related to clients and suppliers. This position involves providing strategic insights for credit applications, payment terms, customer deposits, and credit limits. The Specialist will enhance cash flow processes, oversee the collection of overdue accounts, manage credit and collection activities, and identify areas for ongoing improvement. Furthermore, the Specialist will ensure compliance with company policies while managing the collection of outstanding invoices for specific regions.

Key Responsibilities:

  • Oversee the collection of overdue invoices, ensuring compliance with company policies to maximize profit margins.
  • Collect detailed credit information for new clients, including credit histories and banking references, and engage with credit references for assessments.
  • Work alongside the Credit & Collections Manager to evaluate customer credit information and recommend suitable credit limits.
  • Set up new customer accounts in the INFOR system, ensuring accurate data entry.
  • Inform the Sales Team of approved credit limits or provide reasons for declined applications.
  • Assist in processing lien waivers by confirming outstanding balances prior to execution.
  • Conduct collection activities for assigned regions, including negotiating with overdue accounts and coordinating with collection agencies as needed.
  • Establish collection objectives that align with the overall business goals for designated regions.
  • Follow established collection procedures and proactively reach out to clients with outstanding accounts to secure overdue payments.
  • Ensure adherence to credit issuance protocols and obtain necessary approvals.
  • Manage daily credit applications and monitor assigned credit limits.
  • Verify the accuracy of information provided to third-party collections and make recommendations for potential legal actions.
  • Strategically negotiate payment agreements for overdue accounts, setting guidelines for final payment demands.
  • Strive to meet or exceed key performance indicators (KPIs) related to credit and collections.
  • Maintain the confidentiality and integrity of customer accounts and sensitive data.
  • Provide feedback and insights to improve credit and collections processes.
  • Assist in setting specific collection targets and work towards achieving them.
  • Engage directly with select clients to resolve receivables issues as necessary.
  • Perform additional tasks and projects as assigned by management.

Qualifications:

  • Associate's degree preferred; High school diploma or equivalent required.
  • 3-5 years of experience in credit and collections, ideally at a specialist level or higher.
  • Strong analytical, negotiation, and communication skills are essential, along with a solid understanding of commercial credit and collection regulations.
  • Ability to communicate effectively with clients and determine appropriate negotiation strategies.
  • Capacity to work both independently and collaboratively within a team environment.
  • Familiarity with contracts, purchase orders, and related documentation.
  • Able to thrive in a fast-paced environment while managing multiple priorities.
  • Proficient in MS Word, Excel, Outlook, and SharePoint.
  • Strong verbal and written communication skills for effective interactions.
  • Willingness to work additional hours during peak periods as required.
  • Valid driver's license and reliable transportation.
  • Ability to successfully pass pre-employment background and drug screenings.

Benefits:

  • Competitive salary
  • Quarterly bonus opportunities
  • Health, Vision, and Dental Insurance
  • Life Insurance
  • 401k with company match
  • Paid time off (vacation, sick days, holidays)
  • Career development opportunities
  • Employee discount programs

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