Assistant Store Operations Leader

2 weeks ago

Sonoma, California, United States Williams-Sonoma Full time

Join Our Team

At Williams-Sonoma, we are dedicated to creating a welcoming environment for all our team members. We encourage individuals to apply even if they feel they do not meet every qualification outlined in this description.

About Our Culture

Our commitment is to improve the quality of life for our customers at home. We prioritize our customers in every decision we make, guided by our core values: a People First culture, customer focus, quality, integrity, and corporate responsibility.

Role Overview: Assistant Store Operations Leader

In this position, you will enhance sales and ensure profitability by effectively managing in-store order fulfillment across various channels. You will support the management team in reaching objectives by delivering exceptional service and serving as a role model in building relationships with customers. Your presence in the store will ensure adequate staffing across all areas.

Key Responsibilities:

  • Lead customer fulfillment across all channels utilizing services such as order pickup, shipping, and home delivery.
  • Manage stockroom operations, ensuring efficient shipping lanes and organization.
  • Conduct regular audits and daily reconciliations to minimize losses and improve operational efficiency.
  • Champion safety practices, conducting monthly safety meetings and ensuring all associates are trained on safety protocols.
  • Create a positive work environment where all associates are treated with respect and dignity.

Qualifications:

  • Strong communication, organizational, and leadership skills.
  • Excellent critical thinking abilities to identify challenges and develop timely solutions.
  • Effective time management skills with the ability to handle multiple priorities.
  • 2-3 years of experience in retail sales or management in a customer service environment; experience in omni-channel fulfillment is a plus.

Physical Requirements:

  • Ability to remain mobile on the sales floor for extended periods.
  • Capability to lift and move items weighing up to 75 lbs using appropriate equipment.

Availability:

Full-time associates should have flexible availability to meet business needs. Part-time associates must be available for a minimum of two shifts on weekends and two during the week.

Diversity, Equity & Inclusion Commitment:

We believe that a diverse and inclusive workplace fosters innovation and enhances team performance. We strive to create a culture where all individuals can bring their authentic selves to work, and where contributions are recognized and valued.

Benefits:

This position offers a competitive compensation package, including a pay range based on various factors. Additional benefits may include discounts on products, a 401(k) plan, wellness programs, paid time off, and health insurance options.

Career Development:

We support your growth through individual development plans, performance reviews, and opportunities for cross-brand career advancement.

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