IHOP Shift Lead Position

2 weeks ago


Knoxville, Tennessee, United States IHOP Full time
Job Summary

We are seeking a skilled Shift Lead to join our team at IHOP. As a Shift Lead, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and leading a team of Team Members.

Key Responsibilities
  • Run shifts alongside or in the absence of our Assistant Manager and General Manager
  • Assign responsibilities to each Team Member and supervise performance
  • Assist with the training of new Team Members and refresher training for current Team Members
  • Inform the Team when new menu items and specials are offered, so that they can provide the best possible food service
  • Review all timecards for your shift
  • Enforce our quality standards and help resolve any customer complaints
  • Check for the correct quantity and quality of deliveries
  • Review daily sales reports and receipts, make deposits as required, and make sure that all have the correct amount of bills and change
Requirements
  • Experience in the food service industry
  • Previous leadership experience helpful
  • Willingness to undergo a background check upon hire
Benefits
  • Paid Vacation
  • Monthly Bonus Opportunities
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Schedules
  • Free Shift Meals
  • Family Discounts
  • On the Job Training
  • Advancement Opportunities
  • Discount Program (includes travel, gyms, cell phones, restaurants, auto purchases, apparel, and electronics)

At IHOP, we strive to create a welcoming and inclusive environment for our guests and Team Members. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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