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Health Insurance Operations Manager

2 months ago

Sacramento, California, United States HealthSherpa Full time
About the Role

We are seeking a highly skilled and experienced Manager to lead our Consumer Advocate team at HealthSherpa. As a key member of our support team, you will be responsible for managing a team of licensed agents who will help customers navigate the complex healthcare industry.

Key Responsibilities
  • Manage daily operations of a team of 30 consumer support reps that scales up to 100+ during peak season
  • Hire and train the team, and coordinate coverage throughout peak and off-peak seasons
  • Distill and report on customer feedback and service metrics to inform priorities and goals
  • Establish processes, procedures, and new service models to ensure quality service levels and scalability of the operation
  • Become a Licensed Health Insurance Agent
Requirements
  • At least 5 years of experience in a direct management roles in a call center, help desk, or other support function
  • Experience hiring and managing diverse teams
  • Ability to work calmly and with focus within ambiguous and sometimes high-volume situations
  • Experience applying data to inform decisions
What We Offer
  • Great compensation package with meaningful equity in a high growth, profitable company
  • Excellent benefits package that includes health, vision and dental coverage for you, your spouse and dependents
  • Monthly grocery / internet stipend
  • 401K w/ a match after grace period
  • Employee assistance program
  • Parental leave
  • 4 weeks paid vacation in addition to holidays