Restoration Project Manager

4 days ago


Grand Rapids, Michigan, United States SERVPRO of Preferred Fire and Water, LLC Full time
Job Title: Restoration Project Manager

We are seeking a highly skilled and experienced Restoration Project Manager to join our team at SERVPRO of Preferred Fire and Water, LLC. As a Restoration Project Manager, you will be responsible for overseeing all aspects of assigned restoration projects and crews, ensuring operational excellence and delivering exceptional customer service.

Key Responsibilities:
  • Ensure accurate scope of work for projects and prepare estimates using computer hardware and proprietary software.
  • Schedule, coordinate, and oversee crews and resources to provide service on active projects, including subcontractors.
  • Review job site documentation to support services provided and ensure proper client requirements and billing process.
  • Maintain written communication with customers, teammates, vendors, and insurance representatives.
  • Manage production expenses, including equipment, vehicles, and other material assets.
Additional Responsibilities:
  • Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
  • Provide priority response to potential customers.
  • Participate in recruiting, hiring, and training restoration teammates.
Requirements:
  • Valid driver's license.
  • High school diploma/GED; Associate degree or Bachelor's degree preferred.
  • At least 2 years of management and/or supervisory experience.
  • At least 3 years of industry experience.
  • IICRC certification a preferred.
Skills/Physical Demands/Competencies:
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics).
  • Ability to repetitively push/pull/lift/carry objects.
  • Ability to work with/around cleaning agents.
  • Ability to successfully complete a background check subject to applicable law.


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