Customer Service Representative

5 days ago

Pittsburgh, Pennsylvania, United States eTeam Inc Full time

Job Title: Customer Service Representative

Location: Remote

Duration: 5+ Months (Contract to hire)

Pay rate: $20/hr on W2

  • Must be able to work any shift between 8:00AM - 8:00PM (8 hours a day)
  • Must be open to working the 11:30AM - 8:00PM shift

Benefits:

  • Candidates who successfully complete the training program will receive a bonus of $250.
  • Candidates who successfully complete the first 6 months on assignment will receive a retention bonus of $500.
  • Candidates who successfully complete the first 6 months on assignment will be eligible to convert to full-time employees.

Requirements:

  • Professional behavior and adherence to the current Work from Home policy is required.
  • Work from home is not a substitute for child-care or elder care.

Job Description:

  • Will work remote but may be required to work on site in either the Pittsburgh or Camp Hill location.
  • Will be required to be onsite 1-2 times per quarter (subject to change per business needs).
  • You will be required to go onsite if facing system or equipment issues.
  • Candidates must have a form of transportation to get to the office.
  • High speed home internet is a requirement.
  • Upon equipment failure, you would be required to go into the office that day to exchange any non-working equipment.
  • Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required.
  • Will be trained on the Avaya system.
  • Bilingual Spanish speaking candidates are welcome and encouraged to apply.
  • This is a high energy role and requires individuals who can adapt to changes quickly.
  • Will work in a fast pace environment.
  • Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phones.
  • Must have empathy and the ability to control conversation/call.
  • Must have customer service experience.
  • Call center experience preferred (this is a high call volume position).
  • Soft skills are very important to this role and require a level of professionalism and caring.
  • Attendance is critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination.

Education:

High School/GED Required

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