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Customer Service Representative

2 months ago

Pittsburgh, Pennsylvania, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at InsideHigherEd. As an Information Center Representative, you will be the primary point of contact for individuals seeking information and assistance related to our programs and services.

Key Responsibilities
  • Provide prompt, friendly, and accurate service to customers via various communication channels, including phone, email, and chat.
  • Answer inquiries and provide information on a wide range of topics, utilizing knowledge and resources to stay up-to-date.
  • Utilize problem-solving skills to resolve customer issues and concerns in a timely and professional manner.
  • Document customer interactions and maintain accurate records in our database.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  • Meet and exceed quality control standards and performance metrics to ensure customer satisfaction and loyalty.
Requirements
  • High school diploma or equivalent required; two years of relevant experience in a customer-facing role preferred.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong knowledge of customer service principles and practices.
  • Bi-lingual (Spanish speaking) preferred.
Working Conditions

This is a regular full-time position, requiring regular and timely attendance. The successful candidate will be able to work in a general office environment and possess the ability to sit for extended periods.