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Customer Service Representative

2 months ago

Pittsburgh, Pennsylvania, United States Hertz Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our rental operations team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.

Key Responsibilities
  • Customer Service: Provide world-class customer service by managing the rental process, resolving issues, and exceeding customer expectations.
  • Rental Operations: Process rentals, returns, and other transactions in compliance with company policies and procedures.
  • Communication: Welcome customers, provide clear and concise information, and respond to customer inquiries in a friendly and professional manner.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.
  • Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance the customer experience.
Requirements
  • Customer Service Skills: Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
  • Rental Operations Knowledge: Understanding of rental operations processes and procedures.
  • Technical Skills: Proficient in using computer systems and software to manage rentals and customer information.
  • Language Skills: Fluent in English, with the ability to communicate effectively with customers and colleagues.
  • Work Environment: Ability to work in a fast-paced environment, with flexibility to work varied shifts, including weekends and holidays.
About Hertz

Hertz is one of the largest worldwide airport general use vehicle rental companies, with a presence in over 9,700 locations across the globe. We are committed to providing exceptional customer service and exceeding customer expectations.