Senior Technical Product Manager

3 weeks ago


Dallas, Texas, United States ServiceNow Full time

We are seeking an experienced Technical Product Manager to lead the development and execution of our internal knowledge management strategy, with a strong emphasis on governance.

This role will focus on enhancing the knowledge management systems and processes to support content creation, sharing, and consumption.

The ideal candidate will have strong technical acumen, a solid background in knowledge management, and experience working with AI-driven solutions to improve user experiences across self-service platforms.

Key Responsibilities:

  • Own the vision and roadmap for enterprise knowledge management, aligning them with business goals and employee needs.
  • Establish and maintain governance policies for knowledge management to ensure content accuracy, consistency, and appropriate usage across all teams.
  • Work closely with engineering, UX, and stakeholders to ensure seamless integration and adoption of knowledge management solutions.
  • Analyze data from knowledge bases and user interactions to identify opportunities for improvement and enhancements.
  • Lead the evaluation and implementation of new ServiceNow knowledge management product features.
  • Engage with end-users and internal stakeholders to gather feedback, identify pain points, and prioritize features.
  • Leverage AI, Gen AI, and automation tools to enhance knowledge creation, searchability, and content consumption.
  • Define and track key performance metrics (KPIs) and objectives and key results (OKRs) for knowledge management, such as search accuracy, user engagement, knowledge article quality, and employee productivity and efficiency.
  • Develop and lead training programs to help teams effectively use knowledge management tools and processes.

Requirements:

  • Minimum of 12 years of experience in technical product management, with a focus on knowledge management systems, content management systems (CMS), or related technologies.
  • Minimum of 2 to 4 years experience with ServiceNow's ITSM product is required, including deep understanding of its knowledge management capabilities.
  • Strong understanding of governance processes and policies in knowledge management.
  • Proven track record of successfully launching and scaling knowledge management tools or features.
  • Experience working with data analysis tools, machine learning, or AI to drive product decisions.
  • Excellent communication skills and the ability to translate technical concepts into actionable product plans.
  • Familiarity with agile methodologies and cross-functional team management.
  • Knowledge of AI and machine learning technologies as they apply to content and knowledge management.

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact us for assistance.

ServiceNow is an equal opportunity employer and welcomes applications from all qualified candidates.



  • Dallas, Texas, United States AT&T Full time

    Job SummaryAs a Senior Technical Product Manager at AT&T, you will be responsible for leading the development of innovative technologies that connect the world. This role requires a strong technical background, excellent communication skills, and the ability to drive cross-functional teams to deliver high-quality products.Key Responsibilities- Manage product...


  • Dallas, Texas, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager - Technical to join our Catalog Integrity team. As a key member of our team, you will be responsible for building and enhancing technical product features to improve abuse detection and prevention activities.This is a global role that requires strong analytical and problem-solving skills,...


  • Dallas, Texas, United States Signify Health Full time

    Job OverviewSignify Health is seeking a Senior Product Manager to lead the strategy, roadmap, and execution of an initiative to transform how we use digital technology to manage in-home and online service encounters for millions of Americans and thousands of clinicians per year.This role will be responsible for product lifecycle management from requirement...


  • Dallas, Texas, United States ServiceNow Full time

    Transformative Technical Product Manager OpportunityWe are seeking an experienced Technical Product Manager to lead the development and execution of our internal knowledge management strategy, with a strong emphasis on governance.This role will focus on enhancing the knowledge management systems and processes to support content creation, sharing, and...


  • Dallas, Texas, United States AT&T Full time

    About the Role:As a Senior Product Manager at AT&T, you will be responsible for shaping the digital experience for millions of users. You will develop and articulate a clear product vision and strategy for the myAT&T Mobile app, ensuring it meets the evolving needs of our customers and aligns with business objectives.Key Responsibilities:Develop and maintain...


  • Dallas, Texas, United States Metasys Technologies, Inc. Full time

    Job Title: Senior Production Design ManagerJob Summary: We are seeking a highly skilled Senior Production Design Manager to join our team at Metasys Technologies, Inc.Key Responsibilities:* Create and modify digital files aligned with brand standards.* Design PowerPoint presentations, illustrations, and graphic assets (logos, templates, etc.).* Ensure...

  • Product Manager

    4 weeks ago


    Dallas, Texas, United States Amazon Full time

    About the RoleThis is a high-impact and high-visibility position that requires strong execution, technical depth, analytics rigor, and stakeholder engagement. As a Product Manager – Technical, you will work with business stakeholders and engineering teams to define/clarify features, roadmap priority, customer/user experience, compliance, accessibility, and...


  • Dallas, Texas, United States AT&T Full time

    About the RoleAT&T is seeking a Lead Technical Product Manager to join our Consumer Technology eXperience team. As a key member of our team, you will be responsible for charting and executing the course for AT&T's customer and employee digital experience across our consumer distribution channels.ResponsibilitiesDevelop and execute comprehensive marketing...


  • Dallas, Texas, United States RL People Full time

    Unlock your potential in a cutting-edge company that's revolutionizing the tech industry. As a Senior Technical Delivery Manager, you'll play a pivotal role in shaping the future of connected devices. Your expertise will be instrumental in delivering seamless solutions that exceed customer expectations. Key Responsibilities: Align business priorities with...


  • Dallas, Texas, United States GTN Technical Staffing Full time

    We are seeking a highly skilled and creative Senior Product Experience Designer to join our growing Product team. As a key member of our team, you will play a pivotal role in defining and shaping user experiences for our world-class cross-platform shopping experience.Responsibilities:Product Strategy & Planning:Innovate and define the product experience to...


  • Dallas, Texas, United States Databank Full time

    Job Title: Senior Product ManagerAbout the Role:DataBank is seeking a highly skilled Senior Product Manager to lead the development and growth of our cloud infrastructure and managed services products. As a key member of our product team, you will be responsible for conducting market analysis, providing commercial sales support, and developing overall...


  • Dallas, Texas, United States Amazon Full time

    About the RoleWe are seeking an experienced Principal Product Manager to join our Finance Automation Payables Technology team at Amazon. As a key member of our team, you will be responsible for defining and delivering invoice processing products for Amazon Accounts Payable Finance Operations.Key Responsibilities Own and define long-term vision and strategy...


  • Dallas, Texas, United States CoreLogic Full time

    At CoreLogic, we're driven by a single mission: to make the property industry faster, smarter, and more people-centric. As a Technical Product Manager Intern, you'll be part of a talented team of 5,000 employees globally, using our network, scale, connectivity, and technology to drive the largest asset class in the world.Our team is committed to cultivating...


  • Dallas, Texas, United States American Airlines Full time

    About the RoleWe are seeking a highly skilled Senior Technical Operations Project Manager to join our team at American Airlines. As a key member of our Technical Operations group, you will be responsible for managing visioning, planning, and execution of business transformation aircraft maintenance operation programs.Key ResponsibilitiesFacilitate program...

  • Senior Technical Lead

    3 weeks ago


    Dallas, Texas, United States JobRialto Full time

    Job Title: Senior Technical LeadJob Summary:JobRialto is seeking a highly skilled Senior Technical Lead to lead the migration of the data warehouse system from Netezza, Datastage, and Hadoop to a Snowflake / DBT cloud environment. The ideal candidate will have expertise in crafting technical solutions using Snowflake, Datastage, Netezza, Hive, Spark, Python,...


  • Dallas, Texas, United States WEX Full time

    Job Title: Senior Manager, Salesforce Product ManagementWe are seeking a highly skilled Senior Manager, Salesforce Product Management to join our team at WEX. In this role, you will be responsible for owning the execution and delivery of the Salesforce product roadmap, collaborating across the business on the product roadmap, and driving unification to...


  • Dallas, Texas, United States Tricon Solutions Full time

    **Job Title:** Technical Product Manager - Scrum Experience**Job Summary:** We are seeking a strong technical product manager with scrum experience to join our team at Tricon Solutions.**Key Responsibilities:**Write user stories and set the product direction at the team level.Use case development, story grooming, business case planning, and defining...


  • Dallas, Texas, United States Pentasia Full time

    Pentasia have partnered with a cutting-edge solutions provider focusing on the iGaming & Gambling sector.Our client solves a critical problem for online sports betting and gambling operators, achieving significant growth in 5 years of operation.As a Senior Product Manager, you will play a pivotal role in defining and driving the SDK roadmap, ensuring...


  • Dallas, Texas, United States Sabre Full time

    Sabre Corporation is a leading technology provider to the global travel and tourism industry. Our platform connects people with experiences that matter in their lives. We are creating a new marketplace for personalized travel. Our people develop and deliver powerful solutions that meet the current and future needs of our airline, hotel, and travel agency...


  • Dallas, Texas, United States Pentasia Full time

    Sdk Product Manager RolePentasia has partnered with a cutting-edge solutions provider focusing on the iGaming & Gambling sector.This role will report directly to the CPO. As a Senior Product Manager, you will play a pivotal role in defining and driving the SDK roadmap, ensuring alignment with our company's goals and customer needs.Key...