Restaurant Operations Manager

4 weeks ago


Santa Cruz, California, United States Makai Full time
Job Overview

Makai, a family-owned restaurant and tiki bar, seeks a skilled Shift Manager to oversee daily operations and lead a high-performing team. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Manage and lead team members to ensure seamless daily operations
  • Participate in weekly management meetings to drive business growth and improvement
  • Ensure excellent customer service and guest satisfaction through proactive issue resolution
  • Supervise private events and large party reservations, ensuring timely and efficient service
  • Comply with health and safety regulations, and maintain a safe and responsible serving environment
  • Resolve on-shift errors and issues, and assist in training of servers, bartenders, and support staff
  • Maintain accurate daily cash logs, and open and close/lock up the restaurant as needed

Requirements:

  • Previous experience as a shift lead or manager in the hospitality industry
  • Strong leadership skills, with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills
  • Excellent money handling and data entry skills
  • Knowledge of food handling/safety and dietary restrictions, as well as responsible beverage service
  • Ability to handle multiple tasks and prioritize effectively, with a focus on detail and organization
  • Proficiency in POS and scheduling software applications related to the industry
  • Flexibility and willingness to cover other managing shifts as needed
  • Reliability and a strong work ethic, with a commitment to being a team player

About Makai:

Makai is a high-quality, fast-paced family-owned restaurant and tiki bar located on the Santa Cruz wharf. We are committed to providing an exceptional dining experience for our guests, and we are seeking a skilled Shift Manager to join our team.



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