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Sales and Customer Service Representative

1 month ago

Olathe, Kansas, United States Massage Envy Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness programs, and driving sales growth.

Key Responsibilities

  • Provide outstanding customer service and ensure a positive experience for all clients
  • Promote the value of Total Body Care by educating clients on new and expanded services and selling the Massage Envy Wellness Program
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and responding to emails
  • Help grow and retain a client base through in-person and phone/email outreach

What We Offer

  • Competitive base pay and bonuses/commissions
  • Employer-paid healthcare, including medical, dental, and vision plans for qualifying full-time employees
  • Matching 401(k) for qualifying employees
  • Paid time off for qualifying employees
  • Employee referral bonus program
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 40% off all products

Requirements

  • High school diploma or equivalent and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services

About Us

Massage Envy is a national franchisor of independently owned and operated franchised locations. We are committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.