Customer Success Advocate
3 weeks ago
At Calyx Containers, we're seeking a highly motivated and detail-oriented Customer Success Coordinator to join our team. As a key member of our Customer Success Team, you will play a vital role in ensuring the highest level of service for our clients, particularly focusing on Emerging Accounts.
Key Responsibilities:- Collaborate with Account Managers to facilitate a seamless onboarding and reordering process for Emerging Accounts.
- Work alongside Account Managers to guide customers through the Creative Services stages, acting as a liaison between the client and our Art Team to ensure effective delivery of our Art Intake process.
- Provide comprehensive support to assigned customers, handling everything from order modifications to issue resolution.
- Assist with CRM & ERP data entry and contribute to testing for system functionality and enhancements.
- Uphold customer satisfaction ensuring they know our Core Value #5: Customer Is The Only Boss, escalating concerns to leadership or relevant stakeholders when necessary.
- Engage with various cross-functional teams to convert business needs and product specifications into effective customer solutions.
- Other duties as assigned.
- A Bachelor's degree in Sales, Accounting, or Management is preferred. An equivalent combination of education, experience, and training will also be considered.
- 1-2 years of experience in customer service or account management is preferred.
- Familiarity with ERP systems and an understanding of how data analytics can drive operational effectiveness.
- Proficiency in Microsoft Office applications and a comfort with working in a fast-paced, team-oriented environment.
- Strong communication skills, both verbal and written, with a knack for building effective client relationships.
- Excellent organizational skills with a keen eye for detail.
- Experience with CRM systems and proficiency in G-Suite, Excel, and PowerPoint is highly advantageous.
- Background in the Cannabis and/or packaging industry is preferred.
We offer a dynamic and inclusive work environment, with a focus on personal and professional growth. Our team is passionate about the cannabis industry and committed to helping our customers succeed. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.
Benefits and Perks:
- Flexible Paid Time Off
- Comprehensive benefits offerings including: Medical (with company-funded HRA), Dental, Vision, Short- and Long-Term Disability Insurance, Life Insurance, Headspace Care Mental Health effective the first day of the month following hire.
- 401(k)
- Ability to make an immediate impact
- Monthly team meetings and frequent social events
We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have a background in the cannabis and/or packaging industry, we encourage you to apply.
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