Customer Advocate Specialist
3 weeks ago
This is a call center position servicing patient scheduling needs. The successful candidate will provide excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions.
Key Responsibilities- Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
- Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
- Maintains excellent schedule adherence and productivity standards.
- Handles all customer contacts in a timely and efficient manner.
Two years of experience in communications, customer service, a related medical field, or the educational equivalency.
Experience with Epic and Outlook is preferred.
About the University of UtahThe University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veterans status.
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