Restaurant Operations Manager

3 days ago

Essex, Maryland, United States SUMMERWOOD MASTER Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant General Manager to join our team at Summerwood Master. As a key member of our leadership team, you will be responsible for driving excellence in customer service, maintaining company standards, and supervising food handling procedures and operational processes.

Key Responsibilities
  • Customer Satisfaction/Product Quality
    • Maintain fast, accurate service and ensure products meet company quality standards.
    • Drive customer-focused culture by serving as a role model in resolving customer issues and training managers and crew.
    • Track, analyze, and resolve sources of customer complaints.
    • Ensure food safety standards are met.
  • Financial
    • Develop and drive restaurant annual operating plan.
    • Analyze sales, labor, inventory, and controllables on a continual basis and take corrective action to meet or achieve margin and sales growth targets.
    • Train and mentor subordinates on financial analyses and profitability tips for the restaurant.
    • Develop store CAPEX requests and be the principle interface with all vendors.
  • Operations
    • Ensure facilities and equipment are maintained to Company standards.
    • Monitor inventory, food preparation, and order fulfillment daily to ensure adherence to Company standards.
    • Establish restaurant speed with service (SWS) targets, monitor performance, and resolve bottlenecks to achieve SWS goals.
    • Oversee development and revision of weekly management and crew schedules.
  • Human Resources
    • Direct all restaurant-level HR activity, including crew hiring decisions, Learning Zone planning and execution, performance management, compensation, employee relations issues, and termination.
    • Provide hands-on training for management staff in Learning Zone and develop all Shift Managers and Assistant General Managers to assume higher-level responsibilities.
    • Develop and monitor staffing plans and direct crew sourcing activities.
    • Manage the work environment on all shifts to ensure fair and equitable employee treatment and adherence to all Company, state, and federal workplace regulations.
Requirements
  • High school diploma or GED.
  • Supervisory experience in either a food service or retail environment.
  • Demonstrates ability to maintain financial controls and coach and train hourly employees.
  • Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.

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