Blood Donor Care Coordinator

7 days ago


Charlotte, North Carolina, United States American Red Cross Full time
Job Summary

The American Red Cross is seeking a highly skilled Donor Care Specialist to join our team. As a key member of our Blood Services department, you will be responsible for providing exceptional care to donors who experience complications during or after their donation.

Key Responsibilities
  • Manage donor complications arising from the donation process, providing timely and accurate care to ensure donor safety and well-being.
  • Communicate effectively with donors, staff, and medical professionals to resolve complications and ensure proper care.
  • Investigate discrepancies in donor records, correcting and updating information as necessary to maintain accurate and confidential records.
  • Monitor security protocols to ensure authorized access to confidential donor information.
  • Prepare and provide reports on donor complication cases to regional and Blood Services headquarters as required.
Requirements
  • Certification as a Registered Nurse (RN), Licensed Practical Nurse (LPN), or Medical Laboratory Professional (MT or MLT) is required.
  • Minimum one year of related experience in patient care, blood collections, or patient testing is required.
  • Prior blood banking or customer service experience is preferred.
  • Excellent written and verbal communication skills are essential.
  • Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment are required.
Work Environment

This is a full-time position working Sunday through Thursday, 3pm-11:30pm. The hourly rate is competitive, with opportunities for shift differential.

Competencies

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.



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