Office Administration Specialist

2 weeks ago


Southlake, Texas, United States PuroClean of Southlake Full time
Job Overview

Role Summary:
As an integral part of PuroClean of Southlake, the Administrative Assistant plays a vital role in ensuring seamless office operations and exceptional customer service. This position is essential for managing administrative tasks that support our mission of helping families and businesses recover from property damage.


Benefits:
We offer a comprehensive benefits package that includes:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Flexible work schedule

Company Culture:
PuroClean is dedicated to a servant leadership approach, fostering an environment where team members can thrive both professionally and personally. We are committed to serving our customers and communities with integrity and excellence.


Key Responsibilities:

  • Address and manage customer inquiries and concerns, escalating issues to management as necessary.
  • Handle incoming calls, provide top-notch customer service, and accurately document messages.
  • Prepare and maintain job-related documentation in accordance with brand standards.
  • Oversee compliance documentation and manage national account programs.
  • Maintain an inventory of office supplies and cleaning materials.
  • Provide IT support, including weekly computer backups and software updates.
  • Assist in marketing initiatives and pursue personal and professional growth within the organization.

Qualifications:

  • Strong communication skills with a genuine interest in assisting others, representing the brand with honesty and professionalism.
  • Ability to handle customer interactions with patience and empathy.
  • Excellent organizational skills with a keen attention to detail.
  • Respect for safety protocols and brand identity guidelines.
  • Proficient in building relationships with colleagues and clients to foster collaborative success.

Work Flexibility:
We offer flexible work-from-home options to support a balanced work-life environment.



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