Tax Office Manager
4 weeks ago
About the Role:
As a Multi-Unit Team Leader at H&R Block, you will be responsible for leading a team of associates in multiple tax offices. Your primary goal will be to provide exceptional customer service and drive business growth in your assigned offices.
Key Responsibilities:
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
Assist DGM in recruiting and interviewing candidates for tax office associate positions
Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
Travel between offices as required
Requirements:
People management experience, with the demonstrated ability to grow and develop associates
Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
Computer proficient with the ability to use MS Office
Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course 1 (if preparing tax returns)
About H&R Block:
H&R Block is a company that values diversity and inclusion, and we are committed to creating a connected culture where everyone feels safe to bring their authentic self to work every day. We are a company that is recognized throughout the world on Best Companies lists, and we are proud of our exceptional work environment and our colleagues who are committed to helping each other grow and support each other.
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