Customer Service Manager

7 days ago


Linden, New Jersey, United States Marc Torres - State Farm Agent Full time
Job Description

As a Customer Service Manager at Marc Torres - State Farm Agent, you will play a vital role in delivering exceptional customer experiences and driving business growth. Your primary responsibility will be to provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Key Responsibilities
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Work with the agent to establish and meet marketing goals.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Support local community events in our market.
What We Offer
  • Salary plus monthly commission/bonus
  • Paid time off (vacation, personal/sick days, holidays)
  • Consistent schedule (M-F; 9-5 - office not open on weekends)
  • Valuable personal and professional experience working in a small, independent business that is backed by State Farm brand
  • Growth potential/Opportunity for advancement within the agency
  • Career advancement opportunities within State Farm or in opening your own agency
  • Team Building Activities (holiday dinners, happy hours, birthday celebrations/work anniversaries in office)
  • Professional Development tools/training like Trophy Club & Team Member Trainer that help enhance your sales and customer service skills
Requirements
  • Customer Service experience required, sales experience a plus
  • Excellent communication skills - written, verbal and listening
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Proactive in problem solving
  • Ability to work in a team environment
  • Bilingual - Spanish required
  • Property and Casualty license (must have currently or willing to obtain)
  • Life and Health license (must be able to obtain post employment)


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