Dispensary Operations Manager
3 days ago
We are seeking a highly skilled and experienced General Manager to lead our dispensary team at Higher Collective. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our retail store, ensuring exceptional customer experiences, and driving sales growth.
Key Responsibilities:
- Manage dispensary operations to support the organization's mission and goals.
- Provide leadership and guidance to dispensary staff to ensure compliance with departmental SOPs and state regulations.
- Conduct monthly, quarterly, and annual sales reviews to identify areas for improvement and implement strategies to increase sales.
- Develop and maintain departmental SOPs, ensuring they are up-to-date and accessible to employees and management.
- Train, supervise, and evaluate dispensary staff to ensure compliance with departmental SOPs and state regulations.
- Oversee cash management procedures, including transactions, deposits, and reconciliations.
- Ensure dispensing procedures are conducted in compliance with state regulations.
- Interface with managers from other departments to ensure smooth operations and achieve business objectives.
Requirements:
- High school degree or equivalent.
- Previous management experience, preferably in a retail or cannabis industry setting.
- Excellent customer service skills and ability to actively learn about cannabis products.
- Prior budtender experience is a plus.
- Proficient in Microsoft Office and able to navigate Point of Sale systems.
- Flexible and open availability, including nights, weekends, and holidays.
- Ability to pass a background check annually.
- Ability to obtain approval for agent registration card from the DCP.
Personal Attributes:
* Communicator: You possess strong communication skills and enjoy working with customers and coworkers.
* Team Oriented: Keeping up with fast-paced work environment, working independently fulfilling orders and maintaining a clean workspace, relaxed ambiance for customers and team members.
* Passionate: You must be passionate about collaboration and ensuring our customers are informed about our product offerings.
Work Environment:
- Retail Store; front of the house operations.
- Retail Sales; Standing up at point of sale, greeting customers, assisting customers.
We are an equal opportunity employer.
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