Dispensary Operations Manager

3 days ago


Torrington, Connecticut, United States Higher Collective Full time
Job Overview

We are seeking a highly skilled and experienced General Manager to lead our dispensary team at Higher Collective. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our retail store, ensuring exceptional customer experiences, and driving sales growth.

Key Responsibilities:

  • Manage dispensary operations to support the organization's mission and goals.
  • Provide leadership and guidance to dispensary staff to ensure compliance with departmental SOPs and state regulations.
  • Conduct monthly, quarterly, and annual sales reviews to identify areas for improvement and implement strategies to increase sales.
  • Develop and maintain departmental SOPs, ensuring they are up-to-date and accessible to employees and management.
  • Train, supervise, and evaluate dispensary staff to ensure compliance with departmental SOPs and state regulations.
  • Oversee cash management procedures, including transactions, deposits, and reconciliations.
  • Ensure dispensing procedures are conducted in compliance with state regulations.
  • Interface with managers from other departments to ensure smooth operations and achieve business objectives.

Requirements:

  • High school degree or equivalent.
  • Previous management experience, preferably in a retail or cannabis industry setting.
  • Excellent customer service skills and ability to actively learn about cannabis products.
  • Prior budtender experience is a plus.
  • Proficient in Microsoft Office and able to navigate Point of Sale systems.
  • Flexible and open availability, including nights, weekends, and holidays.
  • Ability to pass a background check annually.
  • Ability to obtain approval for agent registration card from the DCP.

Personal Attributes:

* Communicator: You possess strong communication skills and enjoy working with customers and coworkers.

* Team Oriented: Keeping up with fast-paced work environment, working independently fulfilling orders and maintaining a clean workspace, relaxed ambiance for customers and team members.

* Passionate: You must be passionate about collaboration and ensuring our customers are informed about our product offerings.

Work Environment:

  • Retail Store; front of the house operations.
  • Retail Sales; Standing up at point of sale, greeting customers, assisting customers.

We are an equal opportunity employer.

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