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Executive Director of Operations and Engagement
2 months ago
Communities Unlimited is seeking a highly skilled and experienced Chief Operations Officer to join our Executive Leadership Team. As a key member of our team, you will be responsible for overseeing the effective and efficient operations of the organization, ensuring that all departments work together seamlessly to achieve our goals.
Key Responsibilities- Human Resources
- Supervise and support the Human Resource Manager in managing staff complaints, performance improvement measures, and employee terminations.
- Ensure compliance with Affirmative Action regulations, as required by federal funding.
- Information Systems
- Support and supervise the IT Manager in maintaining and upgrading organizational equipment and software.
- Stay informed about and recommend cost-effective advances in IT systems and software to enhance organizational effectiveness and efficiency.
- Ensure the protection of IT assets, maintaining the integrity, security, and privacy of all data.
- Increase staff members' use and appreciation of technology to support organizational growth and success.
- Communications
- Support and supervise the Area Director for Strategic Communications to ensure strong messaging of our work and successes.
- Ensure that all staff have the necessary communications tools and collateral for outreach and events.
- Impact Data and Research
- Support and supervise the Director of Impact Data and Research in fully implementing and integrating a PowerBI solution to integrate impact data from all program areas.
- Support the continued integration of the Geospatial Information System Team in program teams where appropriate.
- Coordinate research work and communications with program directors and the CEO to present to various stakeholders and audiences.
- Training
- Manage new staff orientation.
- Develop an internal training program to ensure all staff have the skills and knowledge to effectively promote all programs.
- Implement regular Diversity, Equity, Inclusion, and Belonging training opportunities.
- Maximize the use of our Learning Management System for internal and external users.
- Ensuring Compliance
- Complete all annual compliance reporting required by federal grants and contracts.
- Ensure compliance with all Civil Rights, ADA, and Affirmative Action compliance requirements.
- Facility Maintenance
- Oversee maintenance of our Fayetteville office building.
- Develop and implement a maintenance budget.
We are seeking a highly qualified candidate with a strong background in operations management, preferably with experience managing a team of at least 5 direct reports responsible for distinct areas of operation. A Master's degree in business, public administration, non-profit management, or a closely related field is preferred.
Additional desired skills and experience include:
- Demonstrated skills in business operations management.
- Demonstrated ability to build systems and communicate/train other staff on their use.
- Strong capacity to communicate effectively (both verbal and written).
- Demonstrated knowledge of IT systems and infrastructure.
- Demonstrated experience overseeing data collection and analysis.
- Experience addressing human resource challenges and interfacing with human resources professionals.
- Strong skills in connecting staff needs with existing solutions and ability to develop new solutions.
- Manage and support the professional development of all operations/support team members.
- Work well under pressure, meeting multiple and often competing deadlines.
- Track record of advancing commitment to diversity and inclusion.
- Ability to attract, develop, and retain talented individuals; create an environment that ensures staff realize their highest potential and support the organization as a whole to meet future challenges.
- Experience in leading teams and supervising the work of others.
- Experience in nonprofit administration a plus.
- Demonstrated resourcefulness in setting priorities and guiding investments in people and systems.
- Ability to demonstrate a high level of integrity, strong interpersonal skills, and advanced accountability to deadlines.
- An excellent and active listener who can quickly gather, synthesize, and act on feedback from diverse sources.
- Strong computer literacy; familiarity with Office 365 or Microsoft Office software.
