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Client Relations Specialist

2 months ago

Houston, Texas, United States Control Devices LLC Full time
Job Overview

Position: Customer Service Representative

Reporting To: Customer Service Manager

Department: Customer Service

Company Overview

Control Devices LLC is a global entity specializing in flow control solutions tailored for the Energy sector. Our headquarters are located in Houston, Texas, and we pride ourselves on our extensive network of distribution partners. We are committed to fostering a supportive environment that promotes personal growth and professional development.


Role Summary

The Customer Service Representative collaborates with sales, customer service, and engineering teams to fulfill customer requests efficiently.


Key Responsibilities

To excel in this role, the individual must effectively manage the following duties:

  • Coordinate with engineering and sales teams to analyze customer bid specifications for accurate quoting, including reviewing technical drawings.
  • Identify product and service needs in collaboration with customers.
  • Establish and nurture relationships with both existing and prospective clients.
  • Ensure precise order entry into the ERP system.
  • Collaborate with operations and supply chain teams to deliver accurate information for managing customer accounts, ensuring timely deliveries and order expeditions.
  • Assist in maintaining document control by confirming customer documentation requirements.
  • Guarantee compliance with export regulations by providing accurate shipping documentation and understanding customer export needs.
  • Maintain a professional interface with both potential and current customers.
  • Timely acknowledge and respond to customer inquiries, orders, quotations, terms, and delivery statuses.
  • Monitor open orders for delivery updates and necessary maintenance.
  • Resolve customer complaints by working closely with the Customer Service Manager.
  • Support the creation of product support materials and promotional content aligned with Sales Department objectives.
  • Oversee and manage special projects as required.

Quality, Health, Safety, and Environment (QHSE) Responsibilities

  • Exhibit a strong commitment to Quality, Health, Safety, and Environmental standards.
  • Implement Control Devices LLC's QHSE policies and Safety Management Systems where applicable.
  • Encourage a culture of continuous improvement and lead by example to surpass company goals.

Qualifications and Experience

Education

Essential:

  • High school diploma or G.E.D.

Preferred:

  • Bachelor's degree in Business or a related field from an accredited institution.

Experience and Skills

Essential:

  • Up to four years of experience in order entry or customer service.
  • Familiarity with transportation and logistical compliance, including incoterms.
  • Exceptional communication and customer service abilities.
  • Capability to work both independently and collaboratively.
  • Proficient in PC-based software tools, including ERP systems, MS Office, and Outlook.
  • Strong communication skills with the ability to engage effectively with diverse audiences.
  • Ability to manage multiple tasks simultaneously.

Physical Requirements

The physical demands outlined here are representative of those required to successfully perform the essential functions of this role:

  • Willingness to travel to various facilities for meetings or training as necessary.
  • Ability to lift and carry items weighing up to fifty pounds.
  • Capability to read printed materials and computer screens with natural or corrected vision.
  • Ability to communicate effectively in person and over the phone with natural or corrected hearing and speech.
  • Proficient use of standard office equipment, including telephones and computers.
  • Willingness to wear required Personal Protective Equipment (PPE) as necessary.

Work Environment

The work environment characteristics described here are typical of those encountered while performing the essential functions of this job:

  • Most work will be conducted indoors in a controlled environment, with some exposure to manufacturing and shop areas that may not be air-conditioned.