Customer Service Representative in Midtown

4 weeks ago


New York, New York, United States GSP Full time
Job Summary:

We are seeking a Customer Service Representative for a full-time position at GSP. The ideal candidate will be responsible for communicating with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company.

Key Responsibilities:

Identify the customer's needs, collect relevant information, and provide solutions

Refer to pre-made scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Requirements:

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Benefits:

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Training & development

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