Customer Service Representative in Midtown
4 weeks ago
We are seeking a Customer Service Representative for a full-time position at GSP. The ideal candidate will be responsible for communicating with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company.
Key Responsibilities:
Identify the customer's needs, collect relevant information, and provide solutions
Refer to pre-made scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Requirements:
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Benefits:
Bonus based on performance
Company parties
Competitive salary
Opportunity for advancement
Training & development
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