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Event Experience Coordinator

2 months ago

Mountain View, California, United States Live Nation Entertainment Full time

About Us

Live Nation Entertainment is a leading global entertainment company that specializes in live music and event production. Our company is comprised of several business units, including Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Job Summary

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring that they have a positive and memorable experience at our venues.

Key Responsibilities

  • Communicate venue information and policies to guests, providing clear and concise instructions to ensure a smooth and enjoyable experience.
  • Proactively assist guests with their needs, anticipating and resolving any issues that may arise.
  • Answer questions about venue programs, such as upgrades and merchandise sales.
  • Assist guests with finding their seats, relocating to different areas of the venue, and escorting them to artist meet-and-greets.
  • Direct guests to restrooms and concessions, ensuring that lines are moving efficiently.
  • Assist in resolving guest complaints in a professional and courteous manner.
  • Participate in our sustainability program, implementing initiatives to conserve resources and reduce waste.
  • Partner with other team members to close the venue at the end of events, ensuring that all equipment and materials are properly stored and secured.
  • Report maintenance and cleaning issues to the relevant department manager in a timely manner.
  • May be required to fill in temporarily with other departments to support staffing levels during peak periods.
  • Greet guests as they enter and leave the venue, providing a warm and welcoming experience.

Requirements

  • High school diploma or equivalent required.
  • At least 2 years of experience in guest services and communications.
  • Creative problem-solving skills and ability to think on your feet.
  • Excellent verbal and written communication skills, with the ability to interact with guests in a professional and courteous manner.
  • Strong sense of teamwork and ability to execute programs.
  • Ability to work in a fast-paced environment, with frequent walking, climbing stairs, and lifting of up to 50 pounds.

What We Offer

Live Nation Entertainment is committed to providing a positive and inclusive work environment for all employees. We offer a competitive hourly rate, opportunities for professional growth and development, and a fun and dynamic work culture.

Equal Employment Opportunity

Live Nation Entertainment is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment, and where all employees feel valued and respected.